No invoice after last purchase

Imre Kertesz 0 Reputation points
2025-11-24T10:51:14.2866667+00:00

Hi team,

There are no available invoice after the purchase. The purchase was don with agent support and the payment also went through a link shared by the agent. I can't seems to have any invoice after the Surface purchase.

Any help appreciated.

Best regards,

Imre

Surface | Other
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  1. Q&A Assist
    2025-11-24T10:51:26.01+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you have not received an invoice after your purchase, there could be a few reasons for this:

    1. Invoice Generation Timing: Invoices may not be generated immediately. If it's less than 30 days since your purchase, the invoice might not be available yet.
    2. Permission Issues: Ensure that you have the appropriate permissions to view invoices. If you have a Microsoft Customer Agreement, you must be the billing profile Owner, Contributor, Reader, or Invoice manager to access the invoices.
    3. Purchase Method: Since the purchase was made through an agent, the invoice may be sent directly from Microsoft or the agent, rather than being available in your account.

    To resolve this issue, you may want to check the following:

    • Verify your billing profile permissions.
    • Contact the agent who assisted with the purchase to inquire about the invoice.
    • Check the email associated with your account for any invoice notifications.

    If you still cannot find the invoice, consider reaching out to Microsoft support for further assistance.

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