How to fix Remote desktop error 0x5000062 ?

To troubleshoot the Remote Desktop error code 0x5000062 when trying to connect to your VDI client, consider the following steps:

1. Check Network Configuration: Ensure that your network connection is stable and that there are no issues with your internet connection.
2. Firewall Settings: Verify that the Remote Desktop port (usually 3389) is not blocked by a firewall. You can check this by:
   • Opening Windows Firewall settings and ensuring that the Remote Desktop rule is enabled.
   • If using a different firewall, make sure the port is open.
3. Remote Desktop Settings: Ensure that Remote Desktop is enabled on the remote PC. You can do this by:
   • Going to Control Panel > System > Remote settings and selecting the appropriate options for Remote Desktop.
4. RemoteFX Configuration: If you have enabled RemoteFX, make sure that the RemoteFX Windows Firewall rule is enabled manually. This can be done through the Windows Firewall settings.
5. Check for Sleep or Hibernation: Make sure the remote PC is not turned off, asleep, or hibernating, as this would prevent a connection.
6. Test Connectivity: You can use the Test-NetConnection PowerShell cmdlet to check if the remote machine is reachable on the RDP port. Run the following command in an elevated PowerShell window:

      Test-NetConnection -ComputerName <remote-IP-or-hostname> -port 3389 -InformationLevel Detailed
   

   If TcpTestSucceeded is False, there are connectivity issues that need to be addressed.
7. Contact Support: If none of the above steps resolve the issue, consider contacting Microsoft Support for further assistance.

These steps should help you diagnose and potentially resolve the error you're encountering with Remote Desktop.

References:

• Remote Desktop can't connect to the remote computer
• Remote Desktop cannot connect to the VDI-based remote computer after enabling Microsoft RemoteFX 3D Video Adapter

Hi!

Welcome to Microsoft Q&A forum.

Can I confirm when was the last time that remote access worked without errors?