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How do we configure Operator Connect for call me when having a Microsoft Teams conference?

Corey Martin 0 Reputation points
2025-11-24T22:59:37.72+00:00

Does Operator Connect for Microsoft Teams support Call Me capability? I believe it does, I just want to confirm Also, is there call flow diagrams showcasing the how the call traverses with initiating Call Me from Teams over Operators SBC and out to PSTN or do I have that backwards?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
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  1. Viego An 5,500 Reputation points Microsoft External Staff Moderator
    2025-11-25T01:43:46.0466667+00:00

    Dear @Corey Martin,

    Thank you for reaching out to Microsoft Q&A forum. We are happy to assist.

    I can confirm that Operator Connect for Microsoft Teams does support integrating PSTN connectivity, which includes the ability to use the "Call Me" feature. This functionality allows users to join a Teams meeting via a phone call, provided that Audio Conferencing is enabled and the proper dial-out configuration is in place.

    However, when it comes to the specific flow for “Call Me” in the context of Operator Connect, here’s what I have found:

    1. Teams to Operator SBC: When a call is initiated from Microsoft Teams (using the "Call Me" feature), the call is routed via the operator’s SBC (Session Border Controller). The SBC acts as the secure gateway, bridging the Teams environment to the PSTN network.
    2. Operator SBC to PSTN: Once the SBC receives the call from Teams, it routes the call to the PSTN (Public Switched Telephone Network), allowing the external number to be dialed or received.

    While Microsoft documentation confirms that the “Call Me” feature works with Operator Connect, most setup guidance is outlined in Microsoft’s official articles on Operator Connect and configuring the Call Me feature, which explain how PSTN calls are routed through the operator’s infrastructure.

    That said, I’d recommend checking your specific operator's configuration for any additional details about how their SBC is set up for Teams, as this may slightly vary between operators. I hope this information is helpful. If you need any further assistance, please feel free to reach out. We are here to help. Thank you very much for your understanding and cooperation.

    If you found the answer useful, please click "Accepted Answer" and kindly give it an upvote.

    If you have any follow-up questions, feel free to click "Comment" to continue the discussion.

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