Recovery of Audio/Visual in the Video File

Question

Recovery of Audio/Visual in the Video File

Ankita 0

Hi everyone,

I have a few video files stored in SharePoint that appear to play normally but show only the transcript unfolding in real time there’s no actual audio or visual content.

I’ve checked one of the files (around 7.5 MB, 1920×1080 resolution), and while it plays as an MP4, it seems the audio and/or video streams might not have been captured correctly.

Does anyone know if there’s any way to recover the original media.

I have tried external methods like downloading the file and trying in Sream and external software, reparing using external sites like fix.video, video replair etc - doesn't work!!

Appreciate any guidance or next steps to confirm whether these recordings are recoverable.

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Answer 1

Jeanie H 7,225 Microsoft External Staff Moderator

Dear @Ankita,

Thank you for posting your question in the Microsoft Q&A forum.  

May I ask a few details to better support you:

Is this file a meeting recording that was automatically saved in the channel, or a video you stored elsewhere and later uploaded to SharePoint? Have you opened this file before? If yes, did it play normally at that time, or did you already see the same issue? Or was it working normally before and only recently started showing this problem?

This information will help me identify the cause and suggest the right next steps.

Looking forward to your response!

Jeanie H 7,225 Reputation points Microsoft External Staff Moderator

2025-11-25T23:43:03.7566667+00:00

Dear @Ankita,

I hope you’re doing well. I would truly appreciate an update from you.

There’s absolutely no rush - please respond whenever it’s convenient for you. I’m here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you’re ready.
Ankita 0 Reputation points

2025-12-01T23:12:23.26+00:00

Hi Jeanie, please see my responses below in bold :
Is this file a meeting recording that was automatically saved in the channel, or a video you stored elsewhere and later uploaded to SharePoint? - Downloaded/Uploaded from Teams reacording to sharePoint
Have you opened this file before? If yes, did it play normally at that time, or did you already see the same issue? - Same issue, didn't have the audio video

Thanks!
Jeanie H 7,225 Reputation points Microsoft External Staff Moderator

2025-12-02T00:10:12.9666667+00:00

Dear @Ankita,

Thank you for sharing the details. Unfortunately, this means the original media cannot be recovered from the current file. To proceed, please help me raise a support ticket with Microsoft Technical Support. This will allow their engineering team to review the recording logs and confirm if any alternate copy or recovery option exists. You can ask Global Admin to submit a ticket via the Microsoft 365 Admin Center. The MP4 file only contains transcript data and lacks playable audio/video tracks, requires backend investigation by Microsoft.

Reference: Get support for Microsoft 365 for business‌

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Recovery of Audio/Visual in the Video File

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