No license

Elaine Chan 0 Reputation points
2025-11-25T03:59:51.7966667+00:00

why does it keep saying No license when I already bought office 2024 and even signed in?

Windows for home | Other | Licensing and activation
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  1. Q&A Assist
    2025-11-25T03:59:59.21+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you are receiving a "No license" message after purchasing Office 2024 and signing in, there are a few troubleshooting steps you can take:

    1. Check License Assignment: Ensure that your Microsoft account has the appropriate license assigned. If you are using a Work or School account, contact your Microsoft 365 administrator to verify that a license has been assigned to you.
    2. Sign Out and Sign Back In: Sometimes, simply signing out of your Microsoft account in the Office app and then signing back in can resolve activation issues. Make sure you are using the correct account associated with your purchase.
    3. Verify Installation: Ensure that you have the correct version of Office installed that corresponds with your license. If you have a different edition or version installed, you may need to uninstall it and install the correct version.
    4. Repair Office: You can also try repairing your Office installation through the Control Panel, which can resolve some issues related to activation.
    5. Check for Updates: Make sure that your Office applications are up to date, as updates can sometimes resolve activation problems.

    If these steps do not resolve the issue, you may need to consult Microsoft support for further assistance.


    References:

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  2. John Jefferson Doyon 47,830 Reputation points Independent Advisor
    2025-11-25T04:33:22.6766667+00:00

    Hi, I'm John! I will help you with this.

    Before installing, it’s a good idea to uninstall all existing versions of Office to avoid conflicts.

    Here’s how:

    • Open the Control Panel > Programs > Programs and Features.
    • Look for any version of Microsoft Office or Office apps, right-click, then choose Uninstall. Please uninstall all Office apps.
    • Once that’s done, restart your computer just to be safe.

    Then, to reinstall Microsoft Office:

    • Go to https://account.microsoft.com/services
    • Sign in using the same Microsoft account linked to your subscription.
    • Find your Microsoft Office 2024 and click the "Install" button.
    • That will download the installer for the Office apps, just run it and follow the steps.

    If anything’s unclear or the "Install" button still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!


    I really hope this information is helpful! Let me know if you have any further questions or concerns.

    Regards,

    John J.D.

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