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I'm having a major Azure billing issue. I'm having an issue trying to speak to a human to resolve this.

shawn kelley 0 Reputation points
2025-11-25T04:21:01.05+00:00

Hello,

I'm a Microsoft employee. Seven months ago, I set up a personal Azure account using the credits provided to me as a Microsoft employee so I could explore and learn the AI capabilities available in Microsoft Azure. I'm not sure what might have been enabled but it has resulted in a very large bill. If a Microsoft employee sees this, is there any way someone can contact me through Teams to help resolve whatever caused this bill to accrue? I’m not sure what I may have enabled that triggered the billing process, and I’d appreciate assistance in understanding and correcting it.

Shawn

Azure Advisor
Azure Advisor
An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

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  1. Sandhya Kommineni 2,895 Reputation points Microsoft External Staff Moderator
    2025-11-25T05:01:33.3666667+00:00

    Hello shawn kelley,

    Thanks for posting your query in Microsoft Q&A forum

    As a Microsoft employee with a large, unexpected Azure bill on your personal account, you can request billing support to resolve the issue. All Azure customers, including employees using personal accounts, have access to free billing and subscription management support without requiring a paid support plan. You can create an Azure support request for billing issues to get help identifying what caused the charges and how to correct them.

    While there is no direct public mention of Teams contact specifically for employees, opening a support ticket through the Azure portal's Cost Management + Billing section is the recommended channel to get personalized assistance from Azure support teams.

    https://ms.portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

    Referral document to raise support ticket: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

    For Global Business Customer Support there are phone numbers available: Global Customer Service phone numbers

    you can check what causes bill to occur using cost analysis under cost management+ billing here and also download invoices here

    I hope the provided answer is helpful, do let me know if you have any further questions on this Please accept as Yes if the answer is helpful so that it can help others in the community.

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  2. shawn kelley 0 Reputation points
    2025-11-25T06:14:03.17+00:00

    Below is a screenshot of what I'm getting when I request a refund. This is why I'm trying to speak to a billing support person that can walk me through this.

    azure billing 2.png

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