I M FACING SOME ISSUES IN ATEAMS THAT I COULDNT DOWNLOAD FILES FROM INSTERNAL ORGANIZATION IT SHOWSU DONT HAVE PERMISSION TO DOWNLOAD THIS FILES AND GOES FOR ACCESS REQUEST

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I M FACING SOME ISSUES IN ATEAMS THAT I COULDNT DOWNLOAD FILES FROM INSTERNAL ORGANIZATION IT SHOWSU DONT HAVE PERMISSION TO DOWNLOAD THIS FILES AND GOES FOR ACCESS REQUEST

Varshitha K 0

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Answer 1

Rin-L 10,250 Microsoft External Staff Moderator

Hi @Varshitha K,

Thank you for reaching out and posting your question in the Microsoft Q&A forum. To better assist you:

Could you confirm if this issue occurs when using the Teams desktop app? If possible, please also check on Teams Web to see if the same error appears.
Additionally, do you know if other users in your organization are experiencing the same issue? This will help us determine if it’s a broader permission setting or specific to your account.

In the meantime, please try the following steps to review your permissions:

Go to the Files tab in Teams, right-click the location, and select “Open in SharePoint.”
Once in SharePoint, click the three dots (…) next to the file you want to download and select “Manage Access.”
Ensure your account is not listed under any option that restricts downloading. If you notice any information, kindly share the details with me.

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If your account is managed by your organization, we recommend reaching out to your IT department for further assistance. They’ll be able to review your permissions in detail and make any necessary adjustments to ensure you have the right level of access.

Please feel free to share any updates or findings in the comments below, I’ll be happy to assist you further.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Rin-L 10,250 Reputation points Microsoft External Staff Moderator

2025-11-26T10:18:34.8166667+00:00

Hi @Varshitha K,

Is there any update from you? If yes, please feel free to let me know.
Varshitha K 0 Reputation points

2025-11-26T10:21:24.5266667+00:00

no im still facing the same issues im unable to see those steps in my files tab so can you give some more suggestions for this issues
Rin-L 10,250 Reputation points Microsoft External Staff Moderator

2025-11-26T14:02:46.7233333+00:00

Hi @Varshitha K,

Thank you so much for updating me.

could you please navigate to the Files tab, click on the three-dot icon (⋯), and take a screenshot of the options listed there? (If the screenshot contains any personal or sensitive information, please remove it before sharing.)

In addition, I recommend reaching out directly to the file owner or the team owner to confirm your permissions. If the issue is related to restricted access, they may be able to review and restore the appropriate permissions for you.

Please let me know how it goes once you’ve checked these steps, and feel free to share any updates here.
Rin-L 10,250 Reputation points Microsoft External Staff Moderator

2025-11-28T08:56:08.2+00:00

Hi @Varshitha K,

I just wanted to check in and see if you have any updates or additional information you’d like to share regarding your situation. If there's anything new or if you need further assistance, please don’t hesitate to let me know.

Answer 2

Varshitha K 0

[Moderator note: personal info removed]

When i request access to download document im seeing two different names and im unable to see files options in teams as u sent me some instructions i couldnt find the steps

Rin-L 10,250 Reputation points Microsoft External Staff Moderator

2025-12-09T11:53:31.3166667+00:00

Hi @Varshitha K,

Thank you for posting your question in the Microsoft Q&A forum. To protect your privacy and ensure the security of your personal information, I’ve removed any sensitive details from your public post and sent you a private message. You can check your private messages by clicking the banner at the top of the page, as shown in the image below:

Based on the screenshot you shared, the requester names in the email notifications appear inconsistent. This often indicates a user ID mismatch issue, which typically occurs when permissions or sharing settings are not aligned correctly. In some cases, this can happen if the account you’re using was deleted in the tenant and later restored, causing discrepancies in the internal user ID mapping.

To resolve this, please contact your organization’s IT admin so they can review and follow the steps outlined in this official guide: Fix site user ID mismatch in SharePoint or OneDrive - SharePoint | Microsoft Learn

If your IT admin cannot resolve the issue using these steps, or encounters any difficulties, they should open a support ticket with Microsoft. This will allow the backend team to investigate and apply the necessary fix.

I completely understand this may be frustrating, and I hope you understand that as a forum moderator, I don’t have the tools or permissions to perform backend diagnostics, so I’m unable to resolve this directly. However, when your IT admin opens a ticket, the Microsoft support team has higher-level permissions, more resources, and the correct escalation channels to handle this type of issue efficiently. This would be the most effective way to get the case resolved for you.

Thank you for your understanding!

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I M FACING SOME ISSUES IN ATEAMS THAT I COULDNT DOWNLOAD FILES FROM INSTERNAL ORGANIZATION IT SHOWSU DONT HAVE PERMISSION TO DOWNLOAD THIS FILES AND GOES FOR ACCESS REQUEST

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