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My Microsoft Surface Laptop keyboard stopped working

Michael Mays 5 Reputation points
2025-11-25T13:44:14.7433333+00:00

I have a Surface Laptop. When a recent software update, I turn on the laptop and discovered that the keyboard does not work. If I go to device manager and select the keyboard, and then delete the four keyboard drivers and restart the computer, the keyboard works again. But this only lasts until the next laptop shutdown. I then have to go through the whole process again to get the keyboard to work.

How do I permanently fix the problem?

Thanks,

Michael

Surface | Surface Laptop | Performance and maintenance
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  1. Q&A Assist
    2025-11-25T13:44:21.4+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To address the issue of your Surface Laptop keyboard not working after a software update, you can try the following steps to potentially resolve the problem permanently:

    1. Update Keyboard Drivers: Ensure that you have the latest drivers for your Surface Laptop keyboard. You can download the latest Surface .msi file for your device from the Microsoft website and install it. This may help in resolving compatibility issues that arise after updates.
    2. Reset Firmware: If the keyboard or touchpad does not work in Windows PE, you might need to reset the firmware. To do this, press and hold the Power button for 30 seconds. If you are connected to a power supply unit (PSU), hold the Power button until you see the light at the end of the PSU cord briefly turn off before turning back on.
    3. Run Windows Update: Make sure your Windows operating system is fully updated. Sometimes, subsequent updates can fix bugs introduced in earlier versions.
    4. Check for Known Issues: If your Surface Laptop came with Windows 10 in S mode preinstalled, there may be specific issues related to that configuration. Refer to Microsoft support for any known problems and solutions related to your specific model.
    5. Use Surface Diagnostic Toolkit: Running the Surface Diagnostic Toolkit can help identify and fix issues with your device. You can download it and follow the instructions to perform diagnostics.

    If these steps do not resolve the issue, consider reaching out to Microsoft support for further assistance.

    References:

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