keyboard not working

If one of the letters on your Surface Laptop 5 for Business keyboard is not working, you can try the following troubleshooting steps:

1. Restart the Device: Sometimes, a simple restart can resolve keyboard issues.
2. Check for Updates: Ensure that your device is running the latest version of Windows and that all drivers are up to date. You can check for updates in the Settings app under "Update & Security".
3. Run the Surface Diagnostic Toolkit: This toolkit can help identify and fix issues with your Surface device, including keyboard problems. You can download it from the Microsoft website.
4. Check Keyboard Settings: Go to Settings > Devices > Typing and ensure that the keyboard settings are configured correctly.
5. External Keyboard Test: If possible, connect an external keyboard to see if the issue persists. This can help determine if the problem is with the keyboard itself or the device.
6. Physical Inspection: Check for any debris or dirt under the keys that might be causing the issue. You can use compressed air to clean the keyboard gently.
7. Contact Support: If the problem continues, you may need to contact Microsoft Support for further assistance or consider service options for repair or replacement.

For devices under warranty, you can open a service request through the Surface Support Portal.

References:

• Surface service and repair options
• Top support solutions for Surface devices

Hi @Raz Almog

Thank you for posting your question in the Microsoft Q&A forum.  

Please understand that our forum is a public platform, and we will modify your question to cover your personal information including your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.     

For keyboard issues on your Surface Laptop 5, please review the troubleshooting steps provided by official Microsoft guide here:  What to do if your laptop keyboard isn't working.

This article includes all recommended troubleshooting steps, such as: 

• Checking for Windows updates 
• Running the keyboard troubleshooter 
• Testing with an external keyboard 
• Resetting your device if needed 

If none of the steps resolve the problem, the next best option is to contact Microsoft Surface Support for warranty service or repair, because your device is a Surface for Business model, the best option is to contact Surface for Business Support for support as they provide specialized assistance for commercial customers. For more details, please refer to: Surface service and repair options.

Please have your serial number ready when contacting support. 

As forum moderators I cannot arrange repairs or contact you directly by email or phone for security and privacy reasons. But using the official support link ensures your device gets the proper assistance. 

Thank you for your patience and understanding, I hope your issue will be resolved quickly. 

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