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My account shows no devices and I need my BitLocker recovery key.

Ricardo Mesorana 0 Reputation points
2025-11-25T22:41:04.5833333+00:00

I need help accessing my BitLocker recovery key. I go into my account and no devices show up.

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  1. Q&A Assist
    2025-11-25T22:41:15.6233333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If your account shows no devices, you may not have the necessary permissions to view the BitLocker recovery key for your device. Here are some steps you can take:

    1. Check Your Account: Ensure that you are signed in with the correct work or school account that is associated with the device.
    2. Contact IT Support: If you are unable to see your devices, it may be best to contact your IT support team. They can assist you in retrieving the recovery key if your device is properly encrypted and you have permission to access it.
    3. Use the Company Portal: If your organization uses the Intune Company Portal, you can try accessing it to see if your device appears there. You can sign in to the Company Portal website and navigate to the devices section.

    If your device is encrypted by your organization, the recovery key should be accessible through these methods.

    References:

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