How to receive PayPal mail

If you are not receiving emails from PayPal, here are some steps you can take to troubleshoot the issue:

1. Check Spam/Junk Folder: Sometimes, emails from PayPal may end up in your spam or junk folder. Make sure to check there.
2. Whitelist PayPal Email Addresses: Ensure that your email settings allow emails from PayPal. You can add PayPal's email addresses to your contacts or whitelist them in your email client.
3. Email Server Settings: If you are using a corporate email server, check with your IT department to ensure that emails from PayPal are not being blocked.
4. Check Email Filters: Review any filters or rules you have set up in your email account that might be redirecting or deleting PayPal emails.
5. Verify Email Address: Ensure that the email address associated with your PayPal account is correct and that you have access to it.
6. Contact PayPal Support: If you have checked all the above and still do not receive emails, consider reaching out to PayPal support for assistance.

Following these steps should help you resolve the issue of not receiving emails from PayPal.

Dear @April Charles,

Thank you for posting your question in the Microsoft Q&A forum.

Before giving you the best solution, could you please confirm these questions below to help me diagnose the issue more effectively: 

• Which email service are you using? (e.g., Outlook.com, Gmail, business email via Microsoft 365)
• If you are using Microsoft account, are you using a personal Microsoft account (@outlook.com/hotmail.com) or a work account (@company.com)?
• Have you checked your Junk/Spam folder or any custom rules?
• Is this issue happening only with PayPal or with other senders too?
• Do you access your email through a desktop app, mobile app, or web browser?
• Have you confirmed that your mailbox isn’t full and that PayPal isn’t on your blocked senders list?
• Did you recently change your email address or update your PayPal account settings?

In the meantime, based on your description, here are some steps I recommend you try:

Step 1. Check Spam/Junk Folder: PayPal emails sometimes get flagged as spam. Look in Junk, Spam, or Other folders and restore any legitimate messages

Step 2. Add PayPal to Safe Senders: Add @paypal.com to your Safe Sender List in Outlook or your email settings. This prevents filtering or blocking. For reference: Add recipients to the Safe Senders List in Outlook

Step 3. Review Email Rules and Filters: Check if any rules are moving PayPal emails to other folders or deleting them. In Outlook, go to Settings > Mail > Rules and disable anything suspicious

Step 4. Check Blocked Senders & Mailbox Storage: Ensure PayPal isn’t on your Blocked Senders list and confirm your mailbox isn’t full. A full mailbox will reject new emails. For reference: Block or unblock senders in Outlook

Step 5. Sync and Test: Log in to Outlook Web or your email provider’s web interface. Use the Sync option to refresh your mailbox and search for PayPal emails

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. If I misunderstand anything, please feel free to reach out.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward for your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.