Need Help Removing GoDaddy Reseller Relationship from Microsoft 365 Tenant

Question

Need Help Removing GoDaddy Reseller Relationship from Microsoft 365 Tenant

Quality Personal Care Inc 0

Hi everyone,

I'm not an IT expert I'm a small business administrator trying to move away from GoDaddy and manage Microsoft 365 directly. I purchased licenses through Microsoft, updated DNS, and stopped using GoDaddy services.

But my tenant still shows GoDaddy as a reseller, and now I can't submit tickets, and Microsoft support keeps bouncing me back to GoDaddy (who won’t help). I've tried calling, using support portals, and every help article out there. Nothing works.

I'm at the end of my rope here. Has anyone else successfully removed GoDaddy as a reseller partner? How did you get out of this mess?

Any advice would honestly mean the world to me. Thank you so much.

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Answer 1

Tina L 8,420 Microsoft External Staff Moderator

Hello @Quality Personal Care Inc,

Thank you for reaching out to the Q&A forum!

Although this issue is typically outside the scope of my usual support responsibilities, I’ve taken the time to research it and would like to share what I found to help you move forward.

Based on the information you provided and my research, it’s very likely that your tenant still has an active partnership with GoDaddy, and your domain may still be in a Federated state (linked for authentication through GoDaddy).

Do you still have access to the Microsoft 365 Admin Center?

If yes, could you please go to Settings => Partner relationships and take a screenshot of that section for me?

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For reference: Customer-Led Removal of a Granular Admin Relationship - Partner Center | Microsoft Learn

Additionally, as I mentioned before, it’s very likely your domain is still Federated with GoDaddy.

To resolve this, I recommend reviewing the article: Defederating GoDaddy 365

It provides a clear, step-by-step guide for removing the federation and regaining full control of your tenant.

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Note:

1.The process involves using PowerShell with Microsoft Graph, so please follow the instructions carefully.

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2.After defederating the domain, you’ll need to:

Reset user passwords (because authentication will switch from GoDaddy to Microsoft).
Remove GoDaddy from Partner relationships in the Microsoft 365 Admin Center.
Optionally, delete the Partner Center Web App in Entra ID to ensure no residual access.

I also found a similar case discussed in the Microsoft Community Hub: Need assistance: Unable to Remove GoDaddy as Partner/Reseller and Unfederate the Domain actus.law |…

In that thread, contributors confirmed that using PowerShell to force unfederation was the solution.

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Additionally, I really need to confirm whether you’ve actually received support from a real support agent, so to support you better, please provide me more detail:

1.Have you received a case number from Microsoft Support (either from a phone call or an online request)?

2.I understand you mentioned being redirected to GoDaddy and that they “won’t help.” Have you actually contacted GoDaddy support, and if so, what was their response?

Although this forum has limitations in terms of available tools and testing environments, I still want to assist you to the best of my ability. I hope the information I’ve shared helps you better understand the issue and gives you a clear path forward.

Looking forward to hearing from you.

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Tina L 8,420 Reputation points Microsoft External Staff Moderator

2025-11-27T14:39:30.18+00:00

Hello @Quality Personal Care Inc,

It’s been a while since I last heard from you; I just wanted to check in and see if you need any further assistance.

Please feel free to let me know if there’s anything I can help with.

Looking forward to hearing from you!
Quality Personal Care Inc 0 Reputation points

2025-12-01T18:04:58.8533333+00:00

Thank you so much for this answer I truly appreciate it! I though I already went through the Defederating process with Godaddy perhaps I did not do this right. I recall resetting my passwords . When I go to settings and partners godaddy is shown listed so this for sure is an issue. I have not been able to get in contact with anyone in microsoft as an agent because I continue to be redirected to godaddy support. Even when I attempt to request a request a support ticket I am redirected to godaddy. I will try to defederate again and let you know if this works. Thanks again for the suggestion!
Tina L 8,420 Reputation points Microsoft External Staff Moderator

2025-12-02T15:28:51.42+00:00

Hello @Quality Personal Care Inc,

I truly appreciate you taking the time to follow the steps I provided.

Of course, I’ll always be here to support you, so after you finish testing and checking, please reply here so I can assist you further.

Waiting for your updating!
Quality Personal Care Inc 0 Reputation points

2025-12-02T23:19:10.3933333+00:00
Screenshot 2025-12-02 165725.png Thank you so much for your help thus far I really appreciate you taking the time to look into this for me.

Please see the attached screenshot showing that GoDaddy is still listed as the reseller partner in our Microsoft 365 Admin Center under Partner Relationships.

I spoke with a customer support agent in the GoDaddy email migration department, and they informed me that this is due to the CSP (Cloud Solution Provider) switch between Microsoft and GoDaddy. According to them, even though we've canceled services and requested to end the relationship, the reseller tag will remain in place until the subscription officially expires. They also stated they do not have the control or tools to manually remove this relationship. To answer your questions:

No, we have not been able to obtain a Microsoft Support case number. Due to the current CSP/reseller lock, every attempt to open a support ticket whether by phone or through the Admin Center redirects us to GoDaddy support instead of Microsoft. Even Microsoft’s automated phone system and support portal route us to GoDaddy’s contact page, making it impossible to reach a live Microsoft support agent or open a case directly.

Yes, we have contacted GoDaddy support extensively over the past two months. Most recently, I reached their email migration team today. They reviewed our SiteGround DNS zone settings and confirmed that all old GoDaddy nameservers and records (TXT/MX) have been removed, which means we’ve already defederated correctly. However, the migration agent confirmed that, despite this, the reseller tag in the Microsoft Partner Center is still attached. They explained that due to the CSP relationship setup between Microsoft and GoDaddy, this tag can only be removed either by GoDaddy via Partner Center (which they claim they cannot do) or with help from Microsoft’s internal provisioning team.

They suggested I share the following message with Microsoft support for further escalation:

"Hi, I’m the Global Admin for our Microsoft 365 tenant. Even though we've canceled all services with GoDaddy and moved our domain and licenses to Microsoft directly, our tenant still shows GoDaddy as our Cloud Solution Provider (CSP), which is blocking support and admin capabilities. I need help getting GoDaddy removed as our delegated CSP/reseller in the Partner Center so we can get direct Microsoft support and full control."

Please let me know if this can be escalated on your end or if you can help us get in touch with the appropriate team that can remove this CSP relationship manually.

Thank you again for your time and patience I truly appreciate it.
Quality Personal Care Inc 0 Reputation points

2025-12-04T21:02:53.4233333+00:00

Screenshot 2025-12-02 180348.png Hi Tina,Thank you again for all of your help and guidance so far I truly appreciate the time you’ve taken to look into this issue for us.

I’m just following up to see if there’s any possible way this case can be escalated further, or if there’s a method to schedule a phone consultation or live chat with someone on Microsoft’s internal provisioning or support team.

Due to the current CSP lock, we’re still unable to open a support ticket, access phone-based help, or reach a Microsoft agent directly all channels continue to route us back to GoDaddy, who have already confirmed they can no longer assist on their end. This is an issue that has persisted for 2 months no help.

Thanks again for sticking with us through this process, and please let me know if there’s any path forward.

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Need Help Removing GoDaddy Reseller Relationship from Microsoft 365 Tenant

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