Teams Shifts saying 'It looks like there aren't any team schedules for you yet', despite being in the team!

It seems that the issue you're experiencing with the Shifts app might be related to a few factors. Here are some steps you can consider:

1. Check Team Membership: Ensure that you are indeed a member of the team that has the schedule. Sometimes, there might be a delay in permissions being updated.
2. Availability Syncing: If your team has availability syncing enabled, it might restrict you from viewing schedules if there are conflicts. Ensure that you are not part of multiple teams with conflicting settings.
3. App Permissions: Verify that the Shifts app is allowed for your account. Sometimes, specific permissions might be required to view schedules.
4. Clear App Data: Since you've already tried clearing the cache, consider clearing the app data specifically for the Shifts app on your device. This can sometimes resolve persistent issues.
5. Device Compatibility: Make sure that the version of the Teams app you are using is up to date. If you are using an older version, it might not support certain features.
6. Contact Admin: If the issue persists, it may be beneficial to reach out to your Teams administrator or the owner of the team to ensure that there are no restrictions or issues on their end.

If you have tried all these steps and still face the issue, it might be a more complex problem that requires support from Microsoft.

References:

• Known issues: Team Shifts connector for UKG Pro Workforce Management
• Manage the Shifts app for your organization in Microsoft Teams
• Shifts data FAQ
• Resolve the new Teams client installation issues

Dear @R0502, 

Good day! Welcome to Microsoft Q&A forum! 

Based on your description, I understand that you've recently been added to a team to view the On-Call schedule in the Shifts app, but when you open Shifts, you only see the message 'It looks like there aren't any team schedules for you yet.' You've tried multiple troubleshooting steps: clearing the cache, signing out and back in, reinstalling, and even using different platforms, but the issue persists. Other team members added the same way can access schedules without problems, and you also mentioned that the expected toolbar and buttons are missing from your view.

I sincerely apologize for the inconvenience caused by this issue. Also, thank you for your efforts in doing the troubleshooting steps.

To understand the situation better and provide you with the most suitable support, could you confirm the following information: 

• Are you listed as a member (not a guest) in the Microsoft Teams team? Based on this article: Manage the Shifts app for your organization in Microsoft Teams, "It's important to know that Shifts currently doesn't support guests. This means that guests on a team can't be added to or use shift schedules when Guest access is turned on in Teams."
  • 
• Have the team owner and other members confirmed that there is at least a schedule for the team in Shifts?
• Are you assigned to at least one shift or open shift in that schedule?
• Could you ask your IT Admin to remove your Teams license and add it back immediately and wait for at least 10-15 minutes to try to use Teams to access Shifts again and let me know if the issue persists?

Your confirmation would be very helpful in ensuring you receive the most suitable support!

If it still happens, your IT Admin can raise a support ticket with Microsoft to get this investigated further via a remote session with a Technical Support Engineer.

If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps. 

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

Thank you for your time and patience.

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