outlook in edge on mac autocomplete email addresses not working

If you're experiencing issues with the autocomplete feature for email addresses in Outlook on the web while using Edge on a Mac, there are a few potential solutions you can try:

1. Check if AutoComplete is Enabled: Ensure that the AutoComplete feature is turned on in your Outlook settings. You can do this by navigating to the settings menu in Outlook and checking the relevant options.
2. Clear the AutoComplete List: Sometimes, the AutoComplete cache can become corrupted. You can clear the AutoComplete list to reset it. This can usually be done in the settings under the Mail tab where you find the option to empty the AutoComplete list.
3. Add Contacts Manually: If the autocomplete is not working for adding contacts, you can manually add contacts by entering their email addresses directly into the contact list. This can ensure that they are saved for future use.
4. Browser Cache and Cookies: Clear your browser's cache and cookies. Sometimes, issues with web applications can be resolved by clearing the browser's stored data.
5. Try a Different Browser: If the issue persists, consider testing the functionality in a different browser to see if the problem is specific to Edge.

If these steps do not resolve the issue, you may want to consult Microsoft Support for further assistance.

References:

• AutoComplete not working correctly in Outlook 2010
• Internal recipient's address isn't autocompleted or suggested

Hello @Sanne Roemen,  

Thank you for posting your valuable question on Microsoft Q&A forum.   

Based on your description, the autocomplete feature in Outlook on the web (accessed via Microsoft Edge on macOS) is not functioning as expected when entering addresses in the To, CC, or BCC fields, and also when adding contacts to a list. Please let me know if I misunderstood any part of your situation.

To troubleshoot, here are a few steps you may want to try:

Clear Browser Cache and Cookies 

• In Microsoft Edge, go to Settings > Privacy, search, and services >  Clear browsing data  Select Cookies and other site data and Cached images and files, then click Clear now. 

Test in an Alternate Browser 

Outlook on the web relies on browser rendering and scripts. If autocomplete works in Safari or Chrome but fails in Edge, the issue is likely related to:  

• Edge-specific settings (extensions, cache, cookies) 
• Compatibility or rendering differences 
• Corrupted browser profile 

Test on Other Platforms or Devices 

If autocomplete works in the New Outlook app on Mac or another device, then:  

• The problem is not with your account or Outlook service. 
• It’s likely a local issue (browser, system configuration, or network settings). 

If the feature works on another device:  

• Your account is fine. 
• The issue is isolated to your original device/browser setup. 

If the issue still persists after testing in alternate browsers and devices, then this issue may require a deeper investigation on the backend. We recommend reaching out to the Microsoft Technical Support Team for further assistance. 

Their specialists can perform deeper diagnostics and, if needed, escalate the case to the appropriate internal team for further analysis. This ensures the issue is formally tracked and may contribute to a future fix.  

If you have a work or school account (link to your organization domain):  

• Find your Microsoft 365 admin: If you don't know who the global admin is in your organization, you can find guidance here: How can I find my Microsoft 365 admin? - Microsoft Support   
• Submit a service request: The Global Administrator should create a support request with Microsoft to receive advanced technical assistance. For detailed instructions, see: Get support - Microsoft 365 admin | Microsoft Learn 

If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead.   

If you have a personal account (Gmail, Hotmail, Yahoo, Outlook.com,…): 

1. Go to https://support.microsoft.com/contactus   
2. Choose Office > Get home support  

3. Enter Office or your issue in general in the box below "We're here for you" then click "Get Help  
4. Scroll down and click on Contact Support then log in to your personal Microsoft account   If the account cannot be logged in, you can use another account or create a new account to execute  
5. Select "Microsoft 365 and Office" in Products & Services, select "Technical Support" as a category, and click Confirm  
6. Select "Chat in a web browser and support specialist" to enter the chat window  

If you discover any solutions or have additional insights, please consider replying to this thread to help others in this forum.  

I sincerely apologize for redirecting you to the Microsoft Technical Support Team. While we strive to assist as much as possible here in the forum, our resources are limited when it comes to backend-level diagnostics and advanced troubleshooting. Some issues require deeper technical analysis and access to internal tools that only the official support team can provide. 

If you need further assistance, feel free to reply. I'm here and happy to help!  

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