how do i get the correct BitLocker recovery key for my pc. I received a incorrect pc identifier for my pc

To obtain the correct BitLocker recovery key for your PC, follow these steps:

1. Check the Company Portal: If your device is managed by your organization, you can retrieve the recovery key from the Intune Company Portal website or app. Sign in to the Company Portal website, go to Devices, select your PC, and then choose Get recovery key. Ensure that you are using the correct work or school account.
2. Contact IT Support: If the recovery key you have does not match your PC identifier, it’s advisable to contact your IT support team. They can assist you in retrieving the correct recovery key, especially if your device is properly encrypted but the key is not showing up.
3. Check Microsoft Entra ID: If your BitLocker recovery keys are stored in Microsoft Entra ID, you can access them by visiting https://myaccount.microsoft.com, selecting the Devices tab, and then viewing the BitLocker keys for your Windows device.
4. Self-recovery Options: If you have saved the recovery key to a USB device or printed it, ensure that you are checking the correct location. Remember that recovery keys cannot be stored on the drive being encrypted or in an encrypted volume.

If you continue to have issues, it may be necessary to follow the recovery process outlined by your organization or seek further assistance from Microsoft support.

References:

• Get recovery key for Windows
• BitLocker recovery process

Hello,

If you have a key, but the Bitlocker Key ID doesn't match the one displayed on the screen, then it is not the key it is asking for.

I wish I could share good news, but the truth is no one can get you the bitlocker key, including Microsoft staff/support.

Is this where you looked? https://account.microsoft.com/devices/recoverykey

Any chance your laptop was purchased used, or already set up for you? Or was it gifted? Or have you set it up with a different account at first? The key is stored with the very Microsoft account used to set up the computer for the first time, even if you had got rid of that account and set it up with a different account. So, if your computer was set up by anyone at the store you bought it from, it would be that person's account.

If you set it up with school or work account, it is worth checking here as well https://aka.ms/aadrecoverykey sign in with your work/school email credential in that case.

I assume you don't remember opting out of not saving it in Microsoft account, and saving it to a local file instead? That's another possibility.

If you can't find it at all, there's really no way to crack it. Bitlocker means business. If it can be cracked, then it means the encryption is not working. Your only option is to do a clean install of Windows. In that case, you do lose your files. I am very sorry. I hate to share this kind of information, but I rather give you the correct info.