Hi Paul, thank you for that information. I appreciate your efforts, and yes, it is better if you can maximize your warranty.
My Windows 11 PC keeps shutting down randomly.
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Paul Addicoat
20
Reputation points
I have a fairly new (12 months) Windows PC and lately - in the last day or so - it's started to shut itself off and restart in a fairly random fashion that doesn't seem to be heat-related. I've re-set the power management just in case and that's not done anything.
I tried to save my filtered event log, but - of course - the attachment here doesn't support filtered files, hopefully the google drive link works, because I have never tried using it before. ^_^
https://drive.google.com/file/d/18B1XHLX8hYi5YtZE9g9t0fYki94TEjdq/view?usp=drive_link
Windows for home | Windows 11 | Sleep and Power on, off
4 answers
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Lester Bernard Reyes 67,515 Reputation points Independent Advisor2025-11-30T00:27:44.8733333+00:00 -
Q&A Assist2025-11-27T02:40:59.1133333+00:00 AI generated content. This question contains an answer created with AI from Q&A Assist. Learn moreIf your Windows 11 PC is shutting down randomly, it could be related to several issues, including power supply problems or system errors. Here are some troubleshooting steps you can take:
- Check Event Viewer: Since you mentioned trying to save your event log, look for Event ID 41, which indicates that the system has rebooted without cleanly shutting down first. This can provide clues about what might be causing the shutdowns.
- Power Supply Issues: Random shutdowns can often be caused by a faulty or underpowered power supply. Ensure that your power supply is adequate for your system's needs.
- Hardware Checks: Inspect your hardware components, such as RAM and hard drives, for any issues. Running hardware diagnostics can help identify any failing components.
- Thermal Management: Although you mentioned it doesn't seem heat-related, it's still worth checking that all fans are functioning properly and that there is no dust buildup that could impede airflow.
- System Configuration: If you've recently installed new hardware or software, try reverting those changes to see if that resolves the issue.
- Windows Updates: Ensure that your Windows is up to date, as updates can fix bugs that may cause system instability.
- Check for Malware: Run a full system scan to rule out any malware that might be causing unexpected behavior.
If the problem persists after these steps, you may want to consider restoring your system to a previous state or seeking professional technical support.
References:
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Paul Addicoat 20 Reputation points
2025-11-27T23:12:32.06+00:00 The ID41 error I received was:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 06/11/2025 23:18:24
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: Monolith2
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /> <EventID>41</EventID> <Version>10</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000400000000002</Keywords> <TimeCreated SystemTime="2025-11-07T04:18:24.4445457Z" /> <EventRecordID>10706</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>Monolith2</Computer> <Security UserID="S-1-5-18" /></System>
<EventData>
<Data Name="BugcheckCode">0</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">0</Data> <Data Name="PowerButtonTimestamp">0</Data> <Data Name="BootAppStatus">0</Data> <Data Name="Checkpoint">16</Data> <Data Name="ConnectedStandbyInProgress">false</Data> <Data Name="SystemSleepTransitionsToOn">21</Data> <Data Name="CsEntryScenarioInstanceId">114</Data> <Data Name="BugcheckInfoFromEFI">false</Data> <Data Name="CheckpointStatus">0</Data> <Data Name="CsEntryScenarioInstanceIdV2">114</Data> <Data Name="LongPowerButtonPressDetected">false</Data> <Data Name="LidReliability">false</Data> <Data Name="InputSuppressionState">0</Data> <Data Name="PowerButtonSuppressionState">0</Data> <Data Name="LidState">3</Data> <Data Name="WHEABootErrorCount">0</Data></EventData>
</Event>
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Lester Bernard Reyes 67,515 Reputation points Independent Advisor
2025-11-27T03:13:38.3633333+00:00 Hi, I'm Bernard, a fellow Windows user. I'm happy to help!
It seems that I cannot access the link you have provided, error: "Access Denied". Moreover, I already requested access. Please let me know once you have granted it so that I can check.
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Paul Addicoat 20 Reputation points
2025-11-27T23:11:55.45+00:00 Sorry Bernard, sorted now. I have - as mentioned - not used the Drive before and had to poke a little to find the permission toggle.
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Paul Addicoat 20 Reputation points
2025-11-27T23:13:01.75+00:00 Huh, accidental double answer. Sorry.
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Lester Bernard Reyes 67,515 Reputation points Independent Advisor
2025-11-28T02:45:11.88+00:00 Hi, thanks for the detailed information. As per checking and analyzing the event files you have, there are general errors in the event files. Moreover, it is displaying multiple TPM errors. This is a hardware-based security embedded on your motherboard, to fix this issue, I suggest contacting the PC manufacturer to turn on or off the TPM and observed if that will sort out the problem, in addition, if you can go to your BIOS settings and turn it on or off that would be the first step, then if the issue persists, the next one is updating the BIOS, however if all fails, you might to change Boot to legacy, kindly refer to the steps from the link below provided by DaveM121:
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Paul Addicoat 20 Reputation points
2025-11-29T08:21:19.2666667+00:00 Thanks for your help!
What I've done in the interim is to sneak into my wife's room and steal her PC, which was built to the same specifications as mine. I've unplugged all the cables from my PSU (an rmb850e) and plugged them into hers (an rmb850x).
...and the mysterious shutdowns have ceased, mysteriously.
So the TPM issues notwithstanding, I'm tentatively pegging the fault on Corsair and have to search for a dusty, year-old box which may or may not hold the cables I need to claim my warranty cover.
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