Windows Hello Facial Recognition not working. "Sorry something went wrong with initialization"

If you're encountering the error "Sorry something went wrong with initialization" when trying to use Windows Hello Facial Recognition, here are some troubleshooting steps you can follow:

1. Check Virtualization Based Security (VBS): Ensure that VBS is running. You can check this by opening System Information and looking for Virtualization Based Security listed as Running.
2. Verify Biometric Isolation Trust-lets: Check that the biometric isolation trust-lets are active. They should appear under System Information > Software Environment > Running Tasks as bioiso.exe and ngciso.exe.
3. Re-enroll Biometric Credentials: Go to Settings > Sign-in Options, remove the current facial recognition enrollment, and then re-enroll your face.
4. Device Manager Check: In Device Manager, ensure that your camera is listed under Biometric devices. If it is, try reinstalling the driver by right-clicking the device and selecting Uninstall Device. Restart your computer to allow Windows to reinstall the driver.
5. Restart Biometric Service: If the above steps do not work, you can try restarting the biometric service. First, remove your PIN from the system, then open a command prompt as an administrator and enter net stop wbiosrvc && net start wbiosrvc.
6. Windows Updates: Make sure your Windows 11 is fully updated, as updates may include important fixes for biometric authentication issues.

If these steps do not resolve the issue, you may want to consider filing a feedback item using the Feedback Hub for further assistance.

References:

• Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10
• Windows Hello Enhanced Sign-in Security