Unable to assign configuration profile to Logitech Devices with Team rooms basic

If you are unable to assign a configuration profile to Logitech devices with Teams Rooms Basic, it may be due to compatibility issues or specific requirements for the configuration profiles. Ensure that the Logitech devices are running the required firmware version that supports the configuration profile features you are trying to apply. Additionally, check if the configuration profile settings are compatible with the Teams Rooms Basic setup.

If the issue persists, consider reviewing the health status of the devices in the Teams admin center to identify any potential errors that might be affecting the assignment of the configuration profile.

References:

• Manage devices in Teams
• Microsoft Teams Rooms

Dear @admin-ayoola,

Thank you for reaching out to Microsoft Q&A forum.

I understand you’re having difficulty assigning a configuration profile to your Logitech devices running Teams Rooms Basic. From my research, this is a common issue related to how Microsoft licenses and manages configuration for different Teams Rooms tiers.

As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users.  

The core issue is that the Teams Rooms Basic license often lacks the advanced management capabilities required for deploying configuration profiles via Microsoft Intune (Endpoint Manager) or Pro Management. Here is what I found:

1: Teams Rooms Basic License Limitations

The Basic license is intended for essential room functionality and often excludes advanced policy management features.

• Teams Rooms Basic: This tier may not fully support remote configuration assignment via Intune or the Teams Admin Center (TAC) that relies on the device being registered as an advanced managed endpoint.
• Teams Rooms Pro: The Teams Rooms Pro license is required for full, centralized management through Microsoft's platform, including remote configuration push, conditional access, and detailed health monitoring.
• Please confirm whether the Logitech devices are currently assigned the Teams Rooms Basic license via Microsoft 365 Admin Center.
• If you require Intune-based configuration assignment, you will likely need to upgrade the license to Teams Rooms Pro.

For reference: Microsoft Teams Rooms licenses - Microsoft Teams | Microsoft Learn

2: Configuration Deployment Method

Even with the correct license, the method used to deploy settings to Teams Rooms devices is different from how you deploy profiles to a standard Windows endpoint.

Since the Basic license often restricts remote profile assignment, the most reliable workaround is to deploy the settings directly to the device's configuration files. This requires using a Configuration XML file pushed via Group Policy Object (GPO) or a simple script.

Manually create an XML file containing the specific settings you need to apply (e.g., meeting behavior, display settings).

Deploy the XML:

• Use GPO to push this XML file to a specific location on the Logitech devices.
• If GPO is not feasible, use a remote management script (e.g., via Intune's app deployment or a script package) to place the XML file in the correct location on the local Windows device running the Teams Rooms application.

If the devices are visible in TAC, look for basic policy assignment options there. However, custom profiles are usually limited to the Pro license.

3: Intune Enrollment Status

If you are using Intune, ensure the device is correctly enrolled and recognized as a Windows 10/11 device, and not just as a Microsoft Teams endpoint.

Check the Microsoft Intune admin center to confirm the Logitech device is enrolled and reporting health status.

Ensure the configuration profile is assigned to the correct Azure AD Group containing the Logitech device object.

For problems of this nature, I recommend that the Global Admin in your organization create a service request with Microsoft Support. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations to provide a targeted solution, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis. Ask The Global Admin in your organization to create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

For additional assistance, use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support 

I truly hope you get your issue resolved swiftly. Please know that even though I can't directly intervene, directing you to the correct, specialized support is the most effective help I can provide from my position. Thank you for your patience and understanding. I'm looking forward to your reply. 

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