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Escalate tp a Microsoft agent

Maurice Eisenbruch 0 Reputation points
2025-11-28T14:19:31.44+00:00

This is a Surface Pro for Business 12-inch First Edition with Snapdragon. The Microsoft Store and AppX provisioning are broken. The Surface Recovery Image provided is BMR-only and has no setup.exe. I need ARM64 OS repair media for an in-place repair (keep apps and files). I cannot wait until Australia opens—this device is used for clinical work. Please escalate immediately to Surface engineering.”

Surface | Surface Pro | Install and update
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  1. Q&A Assist
    2025-11-28T14:19:36.63+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    For issues related to the Microsoft Store and AppX provisioning on your Surface Pro for Business, as well as the need for ARM64 OS repair media for an in-place repair, it is recommended to contact Microsoft Support directly. They can assist with escalation to the appropriate engineering team for your specific needs, especially given the urgency due to clinical work requirements.

    You can access the Surface Support Portal or the Surface Management Portal to create a service request and seek immediate assistance from Microsoft agents.

    References:

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