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Windows 11 Not Shutting Down or Hibernating on HP Envy x360 (Refurbished Board + Custom BIOS) – Need Help Identifying Fix

Sheikh Faisal Ahmed 0 Reputation points
2025-11-29T04:19:00.6766667+00:00

Hello Microsoft Community,

I am facing a persistent issue with my HP Envy x360 – 13-ar0074au laptop. After a specific Windows 11 update (not sure which one), my laptop no longer shuts down, restarts, or hibernates properly. The screen goes black, but the power stays on and the system remains stuck until forced shutdown.

I have already tried many solutions, but none of them have resolved the issue. I would be very grateful if the experts here could guide me on what else I can do.

System Background

Laptop model: HP Envy x360 – 13-ar0074au

Motherboard: Refurbished

BIOS: Custom / modified BIOS installed by vendor

I cannot install / restore the original HP BIOS because I do not have the original serial number, so HP tools refuse to flash.

Issue

Windows 11 fails to shut down, restart, sleep, or hibernate properly.

Behavior started after a Windows Update, but I do not know which update caused it.

Solutions I Have Already Tried (NONE WORKED)

  1. Power & Fast Startup Fixes

Disabled Fast Startup

Disabled Hibernate

Re-enabled Hibernate

Reset all Power Plans

Created a new custom Power Plan

Tried shutting down from Command Prompt:

shutdown /s /f /t 0 → Still hangs

  1. Device Manager & Driver Fixes

Updated chipset drivers (AMD) from Windows Update

Tried installing AMD chipset drivers directly from AMD’s website

(but HP does not support Windows 11 for this model)

Updated graphics driver

Disabled “Allow this device to wake the computer” in various devices

Removed unnecessary drivers and reinstalled them

  1. BIOS & Firmware Attempts

Reset BIOS to default settings

Power cycle and CMOS reset (possible on this board)

Tried to reinstall official HP BIOS → not possible due to missing serial number

Checked advanced BIOS power settings (nothing changed the issue)

  1. Windows-Level Fixes

SFC /scannow → No major issues

DISM restore health → Completed successfully

Clean boot → Issue still there

Reinstalled Windows 11 (fresh installation) → Problem persists

Tried uninstalling the most recent cumulative updates → No improvement

Changed shutdown behavior through Group Policy

Tried several registry edits related to power management

What I Need Help With

Since none of the common fixes worked, I need expert guidance:

  1. Which Windows Update could be responsible, and should I uninstall a specific KB update?
  2. Are there any deeper registry fixes related to ACPI, power states, or shutdown that I can apply?
  3. Could this be caused by incompatibility between Windows 11, AMD chipset drivers, and my refurbished motherboard / custom BIOS?
  4. Is there any safe way to manually force ACPI drivers reinstall?
  5. Any method to bypass HP serial number restriction to install the correct BIOS (or alternative recommendation)?
  6. Any logs I can collect to help diagnose the shutdown/hibernate failure?

Additional Notes

The laptop sometimes registers shutdown correctly, but most of the time it doesn’t.

Before the update, everything was working fine.

I understand the custom BIOS may be an issue, but because the problem started after a Windows update, I believe something in Windows changed that broke ACPI power handling.

Request

Please guide me on what update to roll back, what registry fix I should try, or any diagnostic steps that can help. I am completely stuck at this point.

Thank you in advance for your support.

Windows for home | Windows 11 | Sleep and Power on, off
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  1. Q&A Assist
    2025-11-29T04:19:20.7233333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing a complex issue with your HP Envy x360 related to shutdown and hibernation after a Windows 11 update. Here are some suggestions based on the context provided:

    1. Windows Update: Since you mentioned that the issue started after a specific update, it might be worth checking the Windows Update history to identify any recent updates that could be related to power management. If you find a specific KB update that aligns with the timing of your issue, consider uninstalling it to see if that resolves the problem.
    2. Registry Fixes: You can explore deeper registry settings related to ACPI and power management. For instance, check the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power registry key for any unusual settings. However, be cautious when modifying the registry, as incorrect changes can lead to further issues.
    3. Incompatibility Issues: The custom BIOS and refurbished motherboard could indeed be contributing to the problem, especially if they do not fully support the power management features in Windows 11. You may want to consult with the vendor who provided the custom BIOS for any known compatibility issues or updates.
    4. ACPI Drivers: To force a reinstall of ACPI drivers, you can go to Device Manager, expand the "System devices" section, right-click on "Microsoft ACPI-Compliant Control Method Battery" (or similar), and select "Uninstall device." After uninstalling, restart your laptop, and Windows should automatically reinstall the drivers.
    5. BIOS Installation: Unfortunately, bypassing the HP serial number restriction to install the correct BIOS is not advisable, as it may lead to further complications. If possible, reach out to HP support for assistance with your situation.
    6. Logs for Diagnosis: You can check the Event Viewer for logs related to shutdown and hibernation failures. Look under "Windows Logs" -> "System" for any critical errors or warnings that occur around the time you attempt to shut down or hibernate. This information can be helpful in diagnosing the issue.

    Since you've tried many common fixes without success, these suggestions may help you narrow down the root cause of the problem. If the issue persists, consider seeking assistance from a professional technician who can provide hands-on support.

    References:

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