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Unreasonably banned

Matthew Skinner 20 Reputation points
2025-11-29T05:57:25.89+00:00

I was just banned for spamming my friend with a non offensive nor inappropriate message. He began to spam me first but as soon as I spammed him back as a joke, I received a 2 day suspension. I've tried to get in contact with a real support agent but I keep getting sent to the ai assistant and I cant get in contact with one of the real support agents. Is there an email or phone number I can reach out to or can I be put into communication with a real person in order to resolve and appeal this unnecessary ban?

Moved from: System Center Operations Manager

Windows for home | Other | Security and privacy

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  1. Huy-K 7,125 Reputation points Microsoft External Staff Moderator
    2025-12-01T01:02:23.0166667+00:00

    Dear @Matthew Skinner,

    Thank you for posting your question in the Microsoft Q&A forum.

    We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

    Submit a case review

    • Go to the Enforcements | Xbox Support
    • Sign in with the affected account.
    • If your suspension is eligible for review, you’ll see an option to “Submit a case review.”
    • Provide details explaining the situation clearly and respectfully.

    Contact Microsoft support

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.

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