Error 7q6ca, cannot sync account in Microsoft Edge anymore

Question

Error 7q6ca, cannot sync account in Microsoft Edge anymore

Matheus R 0

This personal account was synced with microsoft edge, until 2 days ago it had syncing problems, I tried to remove and re-add my account. but I got an error: (rough translation in parenthesis)

Ocorreu um erro. [7q6ca] (an error has occured. [7q6ca])

Detalhamento da solução de problemas

(Details of the problem solution)

Se você contatar seu administrador, envie essas informações para eles.

(if you contact your admin, send this info to them)

Correlation Id: 105b35c3-4abe-40e4-9f29-61d6188d13c8

Timestamp: 2025-11-28T17:47:01.000Z

DPTI: 94b7d4ee974427c543e06b987a5dcc2ea804b432e1598f5b5904f95eea3fc280

Message: An unexpected error occurred.

Tag: 7q6ca

Code: 2147942402

I have tried removing all accounts, all extensions, cleaning the cache, uninstalling and reinstalling edge. But everytime I get this same error. The only thing I did differently is that I tried logging into azure portal for the first time yesterday, and got: Sign-in failed

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 764d7f88-5e52-4e99-8819-e2d69e43fa00 Correlation ID: 56691490-4643-4f13-a193-3fc0bba8ec3b Timestamp: 2025-11-28 18:03:07Z

An inactivity error although it was the first time acessing it. I don't know if it can be the cause of my inability to sync with microsoft edge tho, since I did this post from the same account.

Why might it be? Has anyone have a similar experience before?

1 answer

Your answer

Answer 1

Francisco Montilla 23,935 Independent Advisor

Hello,

The Azure error you saw is the key. AADSTS5000225 means an Entra ID tenant tied to your identity is blocked due to inactivity. When that happens, some sign-in flows on Windows can try the organizational route first and fail before they ever fall back to your personal Microsoft account.

The fix that typically clears this is to remove your profile's link to that blocked organization, then sign in to Edge again as a personal account.

In any browser, open myaccount.microsoft.com, go to Organizations, and leave any organization you do not actively use, especially the one that matches the tenant that showed the AADSTS5000225 error. You can leave any organization that is not your Home organization from that page. Confirm the leave action, then sign out from that site.

Now close Edge completely so no msedge.exe remains, then open Edge and sign in to your profile again using your Microsoft personal account and turn sync on. If you are offered a choice between Work or school and Personal, pick Personal. In most cases sync starts working immediately because Edge now acquires consumer tokens rather than trying the blocked organizational tenant first.

If you try this and 7q6ca still appears, tell me what changed on the Organizations page and I will give you the next step.

Matheus R 0 Reputation points

2025-12-01T22:31:52.7366667+00:00

Thanks for the insight @Francisco Montilla .
By trying to get into the linked url in your answer, get "You cannot use a personal account. Use a corporate or student account".
By trying to sign to Onenote in the current account, I got the error in the image

The organization cited is the university in which I'm currently enrolled, but this account is older than that, and shouldn't have any relation with it whatsoever.
The only thing I can think of in it being related is that I have a link from my Onenote main notebook that can be used by anyone as long as you have the link and password, I don't know if it can be related with it nor if it can have any influence with signing into Azure porta.
And yes, I still get the same error code on Edge, I didn't modify it since I don't seem to be able to access the link on a personal account.
I tried calling microsoft support, but the computer voice just says I need to access aka.ms./tws, which i can't access and doesn't seem to be a real support site.
Francisco Montilla 23,935 Reputation points Independent Advisor

2025-12-02T08:31:55.81+00:00

Right. That page I gave before is for work or school accounts only, so a personal Microsoft account will be rejected. Your screenshot shows AADSTS50020, which means sign-in is being routed to your university tenant. The simplest way to get Edge sync working again is to force a clean consumer sign-in and reset the cloud copy of your Edge data.

First, sign out of your Edge profile and close every Edge window. Then in Windows open Settings. Go to Accounts. Open Access work or school and disconnect any organization listed there, especially the FIAP entry.

Still in Settings open Accounts. Open Email and accounts and remove any work or school entries under Accounts used by other apps.

Now open a private browsing window and go to https://edge.microsoft.com/sync. Sign in with your personal Microsoft account and choose Reset sync. Confirm.

Finally open Edge, click your profile, sign in again and when offered a choice pick Personal, then turn Sync on.

Tell me exactly what happens after these steps and whether the 7q6ca tag still appears.
Matheus R 0 Reputation points

2025-12-03T02:07:47.6+00:00

Thanks for sharing this info @Francisco Montilla .
Unfortunatelly, when trying to access the link you gave, I get:

I'll wait for it to not return an error and give said update when it happens.
Cheers.
Francisco Montilla 23,935 Reputation points Independent Advisor

2025-12-03T20:03:12.6066667+00:00

Oh, I see. That page is having a service outage right now, so let's bypass it entirely and get your sync working by starting with a clean Edge profile.

Close every Edge window. In Task Manager make sure no msedge.exe remains. Start Edge, click your profile picture, choose Add profile, pick Continue without signing in, then Add. A new window opens on a fresh profile.

Now open Settings > Profiles, choose Sign in, and when Edge offers a choice pick Personal, then finish sign in and turn Sync on. Give it a minute and visit edge://sync-internals to confirm the Transport state shows Active and there is no Error.

If sync succeeds, bring your data over from the old profile with Settings > Profiles > Import browser data, choose Microsoft Edge as the source, select your old profile, then import what you need. After you verify everything is synced, you can remove the old profile.

Tell me exactly what happens when you sign in on the new profile. If the same 7q6ca tag appears, I will move you to the next fix.
Matheus R 0 Reputation points

2025-12-05T20:42:20.7066667+00:00

@Francisco Montilla By doing the steps you provided, I see that Transport state doesn't show as Active. Here are the current parameters:

By what I was able to see,it may have some relation with the policies, and some weeks ago I was having trouble with my Edge having organization restrictions, like not being able to change configurations and enabling VPN, although it's a personal computer. So I used
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies"
and alike to delete these policies.
Does it mean I have to enable the organization restrictions again for my account to work?
Thanks again.

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Error 7q6ca, cannot sync account in Microsoft Edge anymore

Detalhamento da solução de problemas

Se você contatar seu administrador, envie essas informações para eles.

Correlation Id: 105b35c3-4abe-40e4-9f29-61d6188d13c8

Timestamp: 2025-11-28T17:47:01.000Z

DPTI: 94b7d4ee974427c543e06b987a5dcc2ea804b432e1598f5b5904f95eea3fc280

Message: An unexpected error occurred.

Tag: 7q6ca

Code: 2147942402

1 answer

Your answer