Can't disable enterprise-grade edge on static web app

Question

Can't disable enterprise-grade edge on static web app

Vishnu Priya 5

the status is showing as disabling and no status update for more than 1 hour now.

{

"enterpriseGradeCdnStatus": "Disabling"

}

Vishnu Priya 5 Reputation points

2025-11-30T22:43:27.5533333+00:00

More than 15 hours now and still no status change.
Vishnu Priya 5 Reputation points

2025-12-01T11:38:49.84+00:00

more than 30 hours and still no status change
Vishnu Priya 5 Reputation points

2025-12-01T11:45:59.0366667+00:00

@RAMAMURTHY MAKARAPU : Kindly suggest on how to resolve the same
RAMAMURTHY MAKARAPU 1,125 Reputation points Microsoft External Staff Moderator

2025-12-01T11:51:55.08+00:00
Hi @Vishnu Priya ,

Thank you for submitting your question on Microsoft Q&A.

I think you've followed the command to disable enterprise-grade edge on static web app

# Then disable enterprise-grade edge az staticwebapp enterprise-edge disable --name "<YOUR_SWA_NAME>" --resource-group "<YOUR_RG_NAME>"

We had a similar issue previously, and it was resolved within 24–72 hours. Please wait a little longer it should resolve automatically if you ran the above command. After 48 hours, could you please run the az staticwebapp enterprise-edge show command again to check the status?

Reference :

https://learn.microsoft.com/en-us/cli/azure/staticwebapp/enterprise-edge?view=azure-cli-latest#az-staticwebapp-enterprise-edge-disable

Similar issue found in this thread :

https://learn.microsoft.com/en-in/answers/questions/5634474/cant-disable-enterprise-grade-edge-on-static-web-a
RAMAMURTHY MAKARAPU 1,125 Reputation points Microsoft External Staff Moderator

2025-12-02T13:17:07.28+00:00

Hi @Vishnu Priya ,
Could you please could you please run az staticwebapp enterprise-edge show command to check status is again?
Gerard C 0 Reputation points

2025-12-05T10:41:53.8533333+00:00

It has been over 48 hours for me. I have run the disable command each day but both show and the portal still show EGE stuck in the "Disabling" state.
Gerard C 0 Reputation points

2025-12-05T13:08:08.6466667+00:00

This stuck in "Disabling" status happened to me last year also and appears to be a common, recurring issue that often requires the direct involvement of support to resolve. I don't know if there is already a backend polling process monitoring for the stuck in "Disabling" state, but it makes sense for the system to consider any EGE process in the "Disabling" state beyond 24 hours to be flagged as requiring attention or, perhaps, improved to perform the steps that direct support would perform to resolve such situations.

1 answer

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Vishnu Priya 5 Reputation points

2025-11-30T22:43:27.5533333+00:00

More than 15 hours now and still no status change.
Vishnu Priya 5 Reputation points

2025-12-01T11:38:49.84+00:00

more than 30 hours and still no status change
Vishnu Priya 5 Reputation points

2025-12-01T11:45:59.0366667+00:00

@RAMAMURTHY MAKARAPU : Kindly suggest on how to resolve the same
RAMAMURTHY MAKARAPU 1,125 Reputation points Microsoft External Staff Moderator

2025-12-01T11:51:55.08+00:00

Hi @Vishnu Priya ,

Thank you for submitting your question on Microsoft Q&A.

I think you've followed the command to disable enterprise-grade edge on static web app

# Then disable enterprise-grade edge az staticwebapp enterprise-edge disable --name "<YOUR_SWA_NAME>" --resource-group "<YOUR_RG_NAME>"

We had a similar issue previously, and it was resolved within 24–72 hours. Please wait a little longer it should resolve automatically if you ran the above command. After 48 hours, could you please run the az staticwebapp enterprise-edge show command again to check the status?

Reference :

https://learn.microsoft.com/en-us/cli/azure/staticwebapp/enterprise-edge?view=azure-cli-latest#az-staticwebapp-enterprise-edge-disable

Similar issue found in this thread :

https://learn.microsoft.com/en-in/answers/questions/5634474/cant-disable-enterprise-grade-edge-on-static-web-a
RAMAMURTHY MAKARAPU 1,125 Reputation points Microsoft External Staff Moderator

2025-12-02T13:17:07.28+00:00

Hi @Vishnu Priya ,
Could you please could you please run az staticwebapp enterprise-edge show command to check status is again?
Gerard C 0 Reputation points

2025-12-05T10:41:53.8533333+00:00

It has been over 48 hours for me. I have run the disable command each day but both show and the portal still show EGE stuck in the "Disabling" state.
Gerard C 0 Reputation points

2025-12-05T13:08:08.6466667+00:00

This stuck in "Disabling" status happened to me last year also and appears to be a common, recurring issue that often requires the direct involvement of support to resolve. I don't know if there is already a backend polling process monitoring for the stuck in "Disabling" state, but it makes sense for the system to consider any EGE process in the "Disabling" state beyond 24 hours to be flagged as requiring attention or, perhaps, improved to perform the steps that direct support would perform to resolve such situations.

Answer 1

If the status of the enterprise-grade CDN for your static web app is showing as "Disabling" for an extended period, it may indicate that the process is stuck or encountering issues. Here are some steps you can take to troubleshoot this situation:

Wait a Bit Longer: Sometimes, changes can take longer than expected. If you haven't already, give it a little more time.
Check Azure Status: Visit the Azure status page to see if there are any ongoing issues with Azure services that might be affecting your static web app.
Retry the Operation: If the status remains unchanged, you might want to try disabling the enterprise-grade edge again using the Azure CLI command:
```
   az staticwebapp enterprise-edge disable --name <your-static-site-name> --resource-group <your-resource-group-name>
```
Contact Support: If the issue persists, consider reaching out to Azure support for assistance. They can provide insights into any backend issues that might be affecting the status change.
Review Documentation: Ensure that you are following the correct procedures as outlined in the Azure documentation for managing enterprise-grade CDN settings.

These steps should help you address the issue with the enterprise-grade edge status on your static web app.

References:

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Can't disable enterprise-grade edge on static web app

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