Loop workspace has no Delete option but Leave instead

Question

Loop workspace has no Delete option but Leave instead

Martin Leclerc 20

Hello,

I have a 365 family license. I started using loop, make some dummy workspaces to learn, and now I cannot delete them. The delete option is absent; instead I have the Leave option, and that fails.

I tried an InPrivate window. Same thing.

I tried to locate the storage, it is not in OneDrive as documented.

Note: I started trying loop in 2024 initially. I may have old settings/config. Now running the latest Loop app.

Any ideas ?

Thanks in advance !

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Answer accepted by question author

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Answer 1

Hi, Martin Leclerc

Welcome to Microsoft Q&A forum.

Sorry for this frustrating experience regarding your Loop workspace. Here are some workarounds you can try to fix your situation:

Delete or Leave a Loop workspace (personal Microsoft account)

What’s happening

Loop workspaces and pages now count toward your Microsoft storage and aren’t mirrored as files in consumer OneDrive.
You can delete a workspace only if you’re its owner; otherwise you’ll see Leave. Some workspaces created during Public Preview may have odd ownership states.

Steps to remove dummy workspaces

Sign in to Loop

Go to https://loop.microsoft.com and sign in with your personal Microsoft account.

Check the workspace menu

Workspaces > find the workspace > select …
If Delete appears, select it and confirm.
If only Leave appears, choose Leave. If you get the “Oops! Something went wrong” error, continue to step 3.

Fix the Leave error

Sign out completely and sign back in with your personal account.
Try Leave again.
If it still fails, use a different browser profile (not just InPrivate) and retry.

Verify ownership

Workspace > … > Members
- If you’re listed as Owner, you should see Delete.
- If not, you can only Leave. If Delete never appears, the workspace may have migrated ownership during preview.

Empty the Recycle bin

Workspace > sidebar > Recycle bin > Empty all

This helps reclaim storage because Loop keeps page history even after deletion.

Uploaded files

If you uploaded files into Loop, remove them from OneDrive if they appear there. For personal accounts, most content stays in Loop storage, not in standard OneDrive folders.

Why OneDrive didn’t show your workspace

Loop uses its own container for personal accounts, so workspaces aren’t stored as regular OneDrive folders. That’s expected after the mid-2024 changes.

If you still can’t leave after these steps, use the Loop app’s Feedback option and include the error screenshot. Some preview-era workspaces require backend cleanup.

Hope this helps. Feel free to get back if you need further assistance.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment."

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Martin Leclerc 20 Reputation points

2025-12-01T16:42:20.12+00:00

Hello Thanks for the reply. Still unable to delete, and Leave fails.

Multiple sign out-sign-in and reboot.

Mutiple browser and profile (Chrome, inPrivate, ...)

"Workspace > … > Members": no such menu item

Emptied Recycle bin.

No files in workspace. It is empty.

Will try the Loop feedback
Kai-H 5,620 Reputation points Microsoft External Staff Moderator

2025-12-02T15:00:21.46+00:00

Hi, Martin Leclerc

Thanks for getting back.

Here's what can be seen from your screenshot:

The Delete option in your screenshot applies to pages, not the entire workspace. That’s why deleting pages doesn’t remove the workspace itself.

The workspace-level menu still only shows Leave, and you confirmed there’s no Members option. That means the workspace is stuck in a state where you’re not recognized as owner, and the leave action is failing due to a backend issue.

Workarounds and next steps

Try the mobile Loop app

Install the Loop app on iOS or Android, sign in with your personal account, and check if the workspace menu shows Delete there. The mobile client sometimes refreshes ownership correctly.

Clear cached data

Sign out of Loop on all devices.

Clear browser cache and cookies for loop.microsoft.com.

Sign back in and retry Leave.

Use Microsoft Account portal

Go to https://account.microsoft.com/services and confirm your Loop subscription state. If Loop is listed under your account, removing/re-adding the service can trigger a refresh.

Answer 2

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Answer 3

Martin Leclerc 20

Hello. I tried to report my failure to resolve the issue using the proposals. For reasons unknown to me, these remarks were deleted for breaking the code of conduct.

The problem persists.

Kai-H 5,620 Reputation points Microsoft External Staff Moderator

2025-12-03T14:58:23.84+00:00
Hi, Martin Leclerc

In case the above troubleshooting steps don't work, you can try contacting Microsoft Support for direct assistance.

Visit this website: Contact - Microsoft Support

Type Contact in the search box.

Now click Get help, and Select Contact Support or Sign in to contact support below.

Go to the Products and services tab, and choose either Microsoft 365 and Office category.

On the Category tab, choose Technical Support.

Go to Confirm.

You can now choose the option of Chat with a support agent on your web browser.

Important Note*: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you. *
Martin Leclerc 20 Reputation points

2025-12-04T13:16:41.9266667+00:00

Helpful comment received from MS Tech Support:

"Hi Martin,

After looking into it further, I’ve confirmed that the Delete option is not available for consumer accounts (Family/Personal plans). Only enterprise tenants currently support workspace deletion. For Family accounts, the only option provided is Leave, which removes your access but does not delete the workspace itself. Unfortunately, this option has been buggy for some users, which explains why it hasn’t worked for you.

Additionally, Loop workspaces are not stored in OneDrive as earlier documentation suggested. They are backed by Microsoft’s internal Loop service, which is why you couldn’t locate them in OneDrive. Since you started testing Loop in 2024, some of your workspaces may have been created under preview rules, and even with the latest app, those older workspaces remain undeletable."

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Loop workspace has no Delete option but Leave instead

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