Unable to renew App Service Domain for Static Web App: Subscription is not eligible to create an App Service Domain

Question

Unable to renew App Service Domain for Static Web App: Subscription is not eligible to create an App Service Domain

Frederik Baun Hansen 0

I currently have a static web app with an App Service Domain that is about to expire. When I try to renew the domain I get an error: Subscription <subscription-id> is not eligible to create an App Service Domain.

My subscription plan type is Azure Plan with an active credit card.

The resources was setup last year where I was able to create the App Service Domain on the same subscription.

How can I fix this issue?

Bharath Y P 2,560 Reputation points Microsoft External Staff Moderator

2025-12-01T22:19:19.6466667+00:00
Hello Frederik Baun Hansen,

It looks like you’re encountering an issue renewing your App Service Domain for your Static Web App, and the error message is stating that your subscription is not eligible to create an App Service Domain.

Ensure that your Azure subscription type supports the purchase of App Service Domains. Free subscriptions, or subscriptions without confirmed credit cards, cannot buy or renew domains. It looks like you have the Azure Plan, but double-check if you have sufficient payment history. If you're on a subscription with limitations, consider upgrading to a Pay-As-You-Go subscription.

Make sure that your subscription has an active credit card on file without any issues. A lack of a suitable payment method can prevent renewal.

Ensure that you have the necessary permissions to manage the domain. If you are not the subscription owner, you might need to contact the account administrator to ensure that you have the appropriate permissions.

If the domain has expired, start by checking its status to see if it's still within the renewal window. If it’s expired beyond the allowed period, you may need to go through a redemption process, which comes with additional fees.

Check if your subscription meets the new policy requiring a sufficient payment history before purchasing a domain. If not, you might need to provide a payment history to resolve this issue.

To Renewing through Azure Portal:

Go to the Azure portal.

Navigate to App Service Domains.

Select your domain.

Look for the Domain Renewal option and try renewing the domain from there.

If you still encountering an issue, could you please help us with the below details:

What type of Azure subscription are you currently using? (e.g., Free, Pay-As-You-Go)

Have you recently updated any billing information or payment methods for your subscription?

Are you the primary owner of the subscription, or do you have limited permissions?

Can you confirm if this domain has actually expired or if you're within the renewal window?

Hope this helps! thanks
Frederik Baun Hansen 0 Reputation points

2025-12-02T06:32:57.8133333+00:00
Hi Bharath,

I'm using an Azure Plan under the MCA.

I haven't updated billing information since creation. The current App Service Domain is created with the same billing information, and I'm currently billed on a monthly basis for other resources in the same subscription.

I'm Owner on the Subscription.

The domain is not expired, but I'm within the renewal window. Expiration is set for the 25th of December.

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Frederik Baun Hansen 0 Reputation points

2025-12-02T06:32:57.8133333+00:00

Hi Bharath,

I'm using an Azure Plan under the MCA.

I haven't updated billing information since creation. The current App Service Domain is created with the same billing information, and I'm currently billed on a monthly basis for other resources in the same subscription.

I'm Owner on the Subscription.

The domain is not expired, but I'm within the renewal window. Expiration is set for the 25th of December.

Answer 1

Hello @Frederik Baun Hansen,

The error message you’re encountering, stating that your subscription is not eligible to create an App Service Domain, could be due to several reasons. First, ensure that your subscription is in good standing and that the credit card information is valid. If there are issues with the payment method or if the subscription type no longer supports domain creation, you may face this error.

To resolve the issue, check the following steps:

Verify Subscription Status: Make sure your Azure subscription is active and has no payment issues. If your subscription has limits or restrictions, you may need to contact Azure support to resolve these issues.
Contact Support

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Unable to renew App Service Domain for Static Web App: Subscription is not eligible to create an App Service Domain

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