why can't i verify student in azure?

If you are unable to verify a student in Azure and receive a message stating that you do not have access, it may be due to several reasons:

1. Account Issues: The error message suggests that there might be a problem with the account itself. Ensure that the student's account is properly set up and linked to the correct domain.
2. Domain Verification: If the student is using a university email address, ensure that the domain is verified and that the student is part of the institution's Active Directory.
3. Licensing: Make sure that the student has the necessary licenses assigned to their account, as certain features may require specific licenses.
4. Access Management: Check if the access management settings in Azure Dev Tools for Teaching have been configured correctly to allow the student access.

If these steps do not resolve the issue, it may be necessary to contact your administrator for further assistance or to verify the account settings.

References:

• Manage student access in Azure Dev Tools for Teaching
• Resolve student sign-in problems

Hello Khánh,

I see from your query that you are encountering the error: "You do not have access. Sorry but our systems are detecting a problem with your account and are unable to validate your access."

This is a common block during the Azure for Students verification process. It indicates that the automated eligibility validation system has flagged your sign-up attempt.

This specific error message acts as a generic "catch-all" block when the system cannot automatically approve your academic status. Unlike simple password errors, this "unable to validate" message typically points to one of three specific triggers:

1. Risk/Fraud Detection: The most common cause. Azure's security systems automatically block sign-ups originating from "risky" IP addresses (e.g., VPNs, proxies, or Tor nodes) or devices with unclear digital footprints (e.g., blocking cookies/trackers).
2. Identity Verification Failure: The system often rejects VoIP (Voice over IP) or prepaid phone numbers during the identity check phase. It requires a standard mobile or landline number that maps to a physical location.
3. Data Mismatch: If the personal information (name, region) on your Microsoft Account does not align with the academic information or the location of your IP address, the validation fails to prevent identity spoofing.

Recommended workaround steps:

Step 1: Eliminate Browser & Network Conflicts

The verification script is sensitive to privacy extensions.

1. Open a new Private (Incognito/InPrivate) browser window.
2. Disable any VPN or proxy services. You must appear to be connecting from your physical location.
3. Navigate directly to azure.microsoft.com/free/students and try again.

Step 2: Check Your Verification Method

• Phone: Ensure you are entering a valid, physical mobile number. Do not use virtual numbers.
• Email: If you are using a school email, ensure you are signing into the verification portal with that specific .edu account, or correctly linking it if prompted.

Note: If issue still remains. Here on Q&A portal we can address your technical query only. And your account has likely been "hard blocked" by the automated system and requires manual review by a human agent. I don't have the visibility to access your account.

• Support is free for account management issues.
• Go to Create a Support Request.

Official documentation for reference:

• Resolve student sign-in problems for Azure Dev Tools for Teaching
• Troubleshoot Azure subscription sign-in issues
• Troubleshoot Azure subscription sign-up issues

I hope this helps in providing a way ahead. Kindly "Accept the answer" to support the community.