Frowny face box in Edge PDF reader and grey screen

Hi Channels, Nila,

Thanks for reaching out to Microsoft Q&A Forum. I understand you're facing the gray page with the small frowny-face box in Edge crashed. Please try:

• Press Ctrl+P to open Print. If it opens, try “Save as PDF” to capture your current view.
• Press Ctrl+Shift+S to trigger Web Capture (Edge’s snipping tool). If it appears, screenshot the annotated area.
• Press Ctrl+S for Save or Ctrl+Shift+S for Save As (sometimes the shortcut still works even when clicks don’t).

Unsaved ink annotations in Edge are held in memory until you press Save/Save As. When the renderer crashes, unsaved ink is typically lost. Edge does not auto-save ink to the original PDF unless you explicitly save. I know that’s frustrating but you can try those recommendations to prevent this happening again. Update Edge to the latest build and Disable hardware acceleration (common PDF/ink renderer fix). Also, go to edge://extensions > toggle off all extensions and retest. Finally, create a new Edge profile, open the same PDF, and test drawing. Profile corruption can cause viewer crashes.

Also, please follow this to send feedback for Microsoft about this: Send feedback to Microsoft with the Feedback Hub app. I really sorry for your inconvenience and thanks for your understanding. For further support, please go to Contact Support. 

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Best regards.