M365 tenant to another tenant migration issue

Md. Nasir Uddin 40 Reputation points
2025-12-01T04:59:34.7866667+00:00

I migrated an M365 tenant to another tenant. As part of the migration, I exported user data from the old tenant and created around 25 import jobs in the Microsoft Purview portal because I uploaded PST files for about 12 users. For the smaller mailboxes, the import analysis and import process completed successfully.

I have a few questions:

  1. Around 10 import jobs show a Completed status. If I delete these completed jobs, will it have any impact since the data has already been imported?User's image

And if I keep them without deleting, will there be any impact?

  1. For one specific user, I uploaded 4 PST files. Out of the 4, 3 PST files failed. For example, the user had around 11,000 total items, but only 8,000 items were imported.User's image

If I upload the same PST files again, will the data be duplicated or not? What is the recommended action in this case?

Another user has a large amount of data—16 PST files, each around 10 GB. I created 4 import jobs, with each job containing approximately 40 GB of data. I uploaded the PST files from an Azure VM, and the current status of all jobs is Import Analysis. My Azure VM credits are almost finished. If the VM turns off, will there be any impact on the analysis and import process that is already in progress?

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  1. Gabriel-N 9,545 Reputation points Microsoft External Staff Moderator
    2025-12-01T08:13:09.0133333+00:00

    Please note that our forum is a public platform, and we will modify your images to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

    Dear Md. Nasir Uddin
    Thank you for reaching out to the Q&A Forum. 

    Based on my research, regarding completed import jobs:

    • If you delete these completed jobs: There will be no impact on the imported data. Once the status is Completed, the data is already in the target mailbox. 
    • If you keep them: It simply retains the job history for auditing or troubleshooting purposes. If this is not required for compliance, you may safely delete them. 

    Note: Microsoft automatically deletes PST files from Azure Storage after 30 days, regardless of whether the job is deleted in the portal. (Reference: After I upload my PST files to the Azure Storage area, how long are they kept in Azure before they're deleted?)

    There is a possibility of duplication as noted in the official documentation How does the PST import process handle duplicate email items? Since I do not have a testing environment and configurations or permissions may vary, based on theoretical best practices, I suggest the following approach:

    • Review and Repair: First, identify the failed PST files in the job report and check the "Status Detail" column. If the error indicates "Corrupted Items" or the file is too large, run SCANPST.EXE locally to repair the PST. 
    • Create New Mapping: Create a new mapping CSV that includes only those failed (and repaired) PSTs. Remove any rows for files that were successfully imported. 
    • Re-Import: Create a new import job and upload this updated CSV. 

    This approach might ensure that only the missing data is imported without duplicating successful items. 

    Regarding VM shutdown during analysis, there is no impact if the PST files have already been uploaded because the analysis/import process runs on Microsoft’s backend. However, if the VM is still uploading files when it shuts down, the upload will fail. You may also review this section for additional insight: Import job is stuck or running slowly. Please clarify your current job status: 

    • If Import in progress, it’s best to keep the VM running until the upload completes. 
    • If Analysis in progress, you can safely turn off the VM. 

    For further details, you may refer to these resources: 

    I hope this information is helpful. If you have any additional questions, please do not hesitate to reach out. 


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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