I'm blocked from hotmail account

Hi peter ward,

Thank you for sharing the detailed information. I understand this situation can be challenging, especially after you submitted the form from your home device but still have not been able to sign in.

Below are the important steps you should take to increase the chances of successful recovery:

1. Confirm the correct account

• Please make sure you are recovering the correct Microsoft account. You can check your username here.

2. Submit the form from a familiar device and location

• Use a device and network that you normally use to sign in to this account. This helps the system recognize and increase the trust level of your recovery request.

3. Provide the most accurate information possible

• Include details from when you created the account or last updated it.

4. Email history – very important

Yes, contacting your contacts to confirm email addresses and subject lines of recent emails will help improve the accuracy of your request. If possible, please provide:

• The email addresses of your contacts
• The subject lines of the last three emails you sent or received
• The time they were sent (if you remember)

Additionally, since you mentioned that the company firewall might be blocking access after the security incident, submitting the form from your corporate network may be restricted. In this case, you can continue submitting the form from your personal device and network. Please note that if the account is blocked for security reasons, removing the block may require additional time for system verification.

If you still cannot recover the account after following these steps, you can try submitting the form again with additional information.

With reference to the below

1. The account name is correct
2. I will do this from my tablet
3. I cant remember when I created the account, I have no clue on that, it's well over 10 years & I've never updated it
4. I can get at least 3 different E-Mail addresses to provide the last three mails received from me including subject, date & time

I will do this later today when I'm home for work. What form is it best to submit it on, Can you please send me the link ?

Thank you for your message. Since your account has been blocked, this is the only official form Microsoft provides to request the removal of the block and reinstate your account.

Please submit your request using the following link: Request for Account Reinstatement

I have filled two forms in again last night from home, adding more details but haven't heard anything back yet

Please be patient while the review process is completed.

Please note: As forum moderators, we do not have access to accounts, devices, or internal systems to personally resolve this incident. Thank you for your understanding.

Ok, I won't send any more forms over until I hear from Microsoft.

Thanks for the communication.

Hello Chloe

I sent 2 forms over on Wednesday 3/12/25 around 18.00pm UK time from my home PC. I still haven't had a reply nearly 36 hours later.

Do I submit again?

If so I do submit the same details or different.

The lack of communication from Microsoft is concerning as I have so much important messages in there that I need access to.

Hi Chloe, greetings. I came in here because i’m having the same issue. I’ve submitted the form but it reply back with this. Can you please check i’ve attached the screenshot i received from microsoft. Please help us recover our accounts.

Hello Chloe

I've submitted another request and got exactly the same response even though I submitted 3 E:Mails from 1 contact, 1 even dating back to 17/02/23.

That was response below, I have a further 12 mails to send from 3 other contacts. Do I just keep trying and getting the same knock backs.

I'm going on holiday on the 20th December & am currently sending emails to Thai Air, Air India, trying to retrieve bookings. Add to this I have tax references & Christmas delivery mails that I can't access.

I've been back in the UK 6, I'm using the usual devices I log in on and from the same locations yet I keep getting knocked back.

Please help.

|| | -------- | Hello, 

Thank you for contacting Microsoft Support. 

We recently received a request to recover your Microsoft account [Moderator Note: Personal Info Removed]@hotmail.co.uk. Unfortunately, we have determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.  

We have taken the additional step of blocking your account until we can verify you as the account owner. This will prevent any further use of the account and protect you from any possible malicious activity. 

Submit a new form with as much accurate information as you can gather. You can submit two requests per day. To regain access, make sure to include all the information requested.  

Here are few tips below to help you complete the form:  

Answer as many questions as you can.       

Submit the form from a device you frequently use.       

Use the information you provided when you created the account, or last updated it.       

If you use Outlook, you will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.      

Make sure you are trying to recover the correct account. Information to recover your username is here.  

More tips are available here. 

Ready to make a new submission? 

Submit a new form  

Thanks again,  

Microsoft Support Team  

 

Account recovery request [Moderator Note: Personal Info Removed] is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. 

Hello, 

Thank you for contacting Microsoft Support. 

We recently received a request to recover your Microsoft account [Moderator Note: Personal Info Removed]@hotmail.co.uk. Unfortunately, we have determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.  

We have taken the additional step of blocking your account until we can verify you as the account owner. This will prevent any further use of the account and protect you from any possible malicious activity. 

Submit a new form with as much accurate information as you can gather. You can submit two requests per day. To regain access, make sure to include all the information requested.  

Here are few tips below to help you complete the form:  

Answer as many questions as you can.       

Submit the form from a device you frequently use.       

Use the information you provided when you created the account, or last updated it.       

If you use Outlook, you will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.      

Make sure you are trying to recover the correct account. Information to recover your username is here.  

More tips are available here. 

Ready to make a new submission? 

Submit a new form  

Thanks again,  

Microsoft Support Team  

 

Account recovery request *[Moderator Note: Personal Info Removed]*is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. 

|| ||  

Privacy Statement Microsoft Corporation One Microsoft Way Redmond, WA [Moderator Note: Personal Info Removed]USA

|| || Hello, 

Thank you for contacting Microsoft Support. 

We recently received a request to recover your Microsoft account [Moderator Note: Personal Info Removed]@hotmail.co.uk. Unfortunately, we have determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.  

We have taken the additional step of blocking your account until we can verify you as the account owner. This will prevent any further use of the account and protect you from any possible malicious activity. 

Submit a new form with as much accurate information as you can gather. You can submit two requests per day. To regain access, make sure to include all the information requested.  

Here are few tips below to help you complete the form:  

Answer as many questions as you can.       

Submit the form from a device you frequently use.       

Use the information you provided when you created the account, or last updated it.       

If you use Outlook, you will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.      

Make sure you are trying to recover the correct account. Information to recover your username is here.  

More tips are available here. 

Ready to make a new submission? 

Submit a new form  

Thanks again,  

Microsoft Support Team  

 

Account recovery request *[Moderator Note: Personal Info Removed]*is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. 

|| ||  

Privacy Statement

[Moderator Note: Personal Info Removed]

The above Tips are not helpful in the slightest as I just keep getting knocked back every day, even though I'm providing extra information. There must be another way of verifying who I am. I have a back up account with you which Ive had since at least 2005 & you blocked that as well.

Hello Chloe

I haven't heard anything back from the Microsoft team, I have submitted another Recover your account form & Request for Account Reinstatement Ref :[Moderator Note: Personal Info Removed]- Your request about your Microsoft AccountI haven't even had a rejected response. I'm logging on from my Tablet, Lap Top & home computer.

I get frustrated & disappointed when my applications are continually rejected but to not get an answer is even worse. .Like I have said before Im going on holiday 20th December and all the details regarding flights (5 in total ) & hotels (7 in total) are in that account.

This is painful for me & totally frustrating.

Hi peter ward and Sumeet Farooq,

Thank you for completing the verification form. Your account is still blocked. To resolve this, the next step is to escalate directly with Microsoft Support for a manual review and unlock.

Please follow these steps:

• Visit: https://support.microsoft.com/contactus
• Search for “Account Blocked” in the search box.
• Click “Get Help” and press Enter.
• Navigate through the support options to find “Contact Support.”
• For product/service, select “Other Products.”
• For category, choose “Manage Account Security.”
• Look for and select “Chat with a support agent in your web browser” or a similar callback option.
• Clearly explain your situation and request to escalate your incident for manual review and unlock.

Note: I do not have the authority to recover your account. If your verification form submission did not succeed, the most effective option may be to open a new Microsoft account.

Hello Chloe

I just tried to verify again and got this response :

ubject line: Update on your account recovery request for [Moderator Note: Personal Info Removed]@hotmail.co.uk - DoNotEdit:[Moderator Note: Personal Info Removed]*

There was no message.

So I dont know whats going on. Looks like I will have to try the escalate route

The account is currently locked and the recovery process has not been successful. To recover the account as quickly as possible, please contact Microsoft Support directly via the following link so that we can escalate this incident immediately: https://support.microsoft.com/contactus.

I have tried this twice now and I just keep getting try the account recovery from. I have done 2 forms toady one was rejected within 45 seconds.

On the chat when I requested the escalate your account for manual review and was guided back to the feedback menu. Theis process doesn't exist.

If all recovery attempts ultimately fail, the only remaining option will be to create a new account. I appreciate your patience throughout this process.

Please note: As a forum moderator, we do not have access to account/device/internal resources to personally fix the incident. Thank you for your understanding

I understand what you are saying but what about all my files and Mails that I need ?

If I can't recover my account there's no way I'm going to have my main account with Microsoft as how do I know the same won't happen again.

My back up account has been blocked & I haven't tried to log into that for several months.

Hi Chloe, nothings is working out for me as well. I’m following peters case as well and i feel like both of the cases are very similar. One strange thing to note that i also recently came back from Bali and it happened after. Yes it can be a coincidence but cannot be as ditto same. Requesting you if you can escalate this internally for further investigation as we are your users you should not leave us like that. Its so important and yet no communication from microsoft side is highly unprofessional and literally we dont have anywhere else to go and complain. You guys dont even provide us an email where we can complain about what is happening with us

Hi peter ward,

I truly apologize for the less-than-smooth experience you have had. I completely understand how frustrating this must have been for you, and I genuinely appreciate your patience and understanding throughout this process.

It seems that the link you received in the previous email was duplicated, which caused the content to be inaccessible. Please use the correct links below:

• Help with the Microsoft account recovery form
• Recover your username
• Recover your account

I kindly ask for your understanding as I am only a moderator on the forum, which means I cannot directly intervene in security-related matters. However, I truly want to help as much as I can within my capacity, so here are the official links where you can submit your request to the security team:

• https://support.microsoft.com/home/contact

If you need any additional information or encounter difficulties while submitting your request, please do not hesitate to let me know. I will do my best to assist you further.

Thank you so much for your patience and cooperation!

Hi Sumeet Farooq,

Thank you for reaching out. I completely understand how important it is to regain access to your account.

You can use the following official link to recover your account:

• https://account.live.com/acsr

Please note that I am a moderator on the forum, so I am unable to directly intervene in security-related matters. However, I am here to support you as much as I can by guiding you to the right resources. If you experience any difficulties or need additional assistance, please do not hesitate to let me know. I will do my best to help.

Thank you again for your understanding and cooperation!

Hi @peter ward i got my account back.

want to share the steps with you so you can also recover tbh its really easy to do so if you follow the same steps:

1. To start off, please grab phone that you dont usually use to sign in and connect it to a mobile data/internet.
2. Please make sure that you use a mobile data instead of Wi-Fi as this can be of great help based on our observations and experience.
3.  After that, open an Incognito tab and paste this direct link:https://account.live.com/password/reset and sign in using the affected account.
4. Once done, you will then be asked to verify. Please proceed in verifying using your using your phone number.
5. You can then reset your password once you get the codes. 
6. Don't forget to click on “Save”.
7. When asked to verify even after resetting your password, please do verify again using your recovery number. This is so the compromised status will be lifted as well.
8. Once successful, you should be able to access your account without any issues.

Hi Sumeet Farooq,

Thank you so much for sharing that helpful tip earlier. I really appreciate your input.

@peter ward ,you might want to give that method a try as well. It has worked for others and should help you recover your account smoothly. If you encounter any challenges or need further assistance, please let us know.

Best regards.

I still can't login to either account. So frustrating. On my latest attempt I received a reply within 5 seconds declining my request.

It's pointless talking to the helpdesk & requesting a manual assessment of the account as they say they can't do it & they just send the account recovery form which again nothing happens. I've now sent 22 forms off.

Two of the people have told me I have to take up the issue with the robot that is declining my requests. How is this even possible??

I'm logging in from home addresses, Its obvious who I am, I can not get any new information regarding Emails I have sent. This is going to cost me money & yet I haven't done anything wrong other than being possibly hacked.

So I'm just going to send two account recovery forms a day for the next 5 years in the vain hope that one day the robot is feeling kind!!!!

Awful service from Microsoft. (That isn't aimed at you Chloe-V)

I've just tried again from a mobile phone as Sumeet Farooq suggested & I do not get an option to verify via phone.

So I filled in the sheet from the phone (Which isn't mine & from mobile data, not connected to the internet) and I got a response in 10 seconds. Once again it was a failure. But never mind I will try again later today and see if form 24 is successful or if my reply takes longer than 10 seconds.

Ive just spent another 30 minutes talking to the support team, who are very very very sorry & understand my predicament but offer no support or help.

Hi Sumeet Farooq,

I am truly sorry for the ongoing difficulties you have faced in trying to recover your account. I understand how frustrating this must be, especially after fifteen days and the many attempts you have already made, including submitting over twenty forms and reaching out to the support channels.

I recognize that the security team has so far been unable to provide further assistance beyond asking you to continue with the recovery form process. Please be assured that your feedback has been noted and is appreciated.

I will continue to await any updates or information from you, and I sincerely hope the security team will be able to respond to your case as soon as possible.