How can I regain access to a device I locked on my Windows system?

To regain access to your locked Windows 11 HP laptop, you can follow these methods:

1. Enter Password or PIN: If you remember your password or PIN, simply enter it on the lock screen to unlock your device.
2. Use Windows Hello: If you have set up Windows Hello (facial recognition or fingerprint), you can use it to unlock your device without needing a password.
3. Retrieve BitLocker Recovery Key: If your device is encrypted with BitLocker and you cannot access it, you can retrieve the BitLocker recovery key from the Intune Company Portal. Here’s how:
   • Sign in to the Company Portal website.
   • Go to Devices and select your locked PC.
   • Click on Get recovery key and then Show recovery key to view it. Enter this key on the BitLocker recovery screen to unlock your device.
4. Reset Microsoft Account Password: If you suspect that you are locked out due to a forgotten Microsoft account password, you can reset it by visiting the Microsoft account recovery page.
5. Contact IT Support: If none of the above methods work, reach out to your IT support team for assistance. They may have additional tools or methods to help you regain access to your device.

Make sure to have any necessary information ready when contacting support to expedite the process.

References:

• Get recovery key for Windows
• Using the Intune Company Portal website

Hi Olivia,

If the device is locked, the first step is to try signing in using your regular password, PIN, or any Windows Hello method you previously configured. In case Windows Hello is not responding, you can switch to the traditional password or PIN method directly from the sign in screen. If BitLocker protection is enabled and the device is requesting a recovery key, you can retrieve this key through the Intune Company Portal or from your Microsoft account portal if it has been backed up there.

If you believe your Microsoft account password may be incorrect, you can reset it online using the secure Microsoft password reset page. In situations where none of these methods work, I recommend contacting your organization’s IT support team, as they may have device specific policies or administrative tools to assist with unlocking. Additionally, ensure the device is connected to the internet so that any updated credentials can sync properly.

Please "accept the answer" so that it could be spread further to those in need too. If not, is there anything I can help you with? Please let me know.

Hi olivia day

Just checking to see how is everything.

Please feel free to let me know if you need any assistance

Hi olivia day

Don't forget to share your experience with "Accept the answer" . That others in community with similar issues can benefit from the guidance. Thank you so much