Error on Management Profile

McMullan, Darren 0 Reputation points
2025-12-01T11:56:06.67+00:00

I receive this error when I try to install my company management profile.

Microsoft Security | Intune | Enrollment
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  1. Q&A Assist
    2025-12-01T11:56:15.5566667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    When you encounter an error while trying to install your company management profile, it could be due to several reasons. Here are some common scenarios and their solutions:

    1. Profile Installation Failed. Connection to the server could not be established.
      • This may indicate that your Intune tenant is configured to only allow corporate-owned devices. You can check this in the Microsoft Intune admin center and adjust the enrollment restrictions accordingly.
    2. Profile Installation Failed. The new MDM payload does not match the old payload.
      • This error suggests that a management profile is already installed on the device. You can remove the existing management profile by going to Settings > General > VPN & Device Management on your iOS/iPadOS device.
    3. Profile Installation Failed. A Network Error Has Occurred.
      • This indicates an unspecified problem with iOS/iPadOS. You may need to back up your device data, restore the device, and then try to re-enroll it.
    4. Expired certificates within the management profile.
      • Ensure that the IOSProfileSigning.manage.microsoft.com certificate is valid. Expired certificates may not affect existing enrollments but can cause issues for new ones.

    If you continue to experience issues, ensure that Safari is the default browser and that cookies are enabled, as these settings can affect the enrollment process.

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  2. Rahul Jindal 11,501 Reputation points
    2025-12-01T22:25:01.5933333+00:00

    What error? Can you give some more details?

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