Cloud backup support

To speak to a human representative regarding your Microsoft 365 issue, you can follow these steps:

1. Go to the Admin Center: Visit the admin center at admin.cloud.microsoft. Ensure you are logged in with an admin account.
2. Access Help & Support: On the bottom right side of the page, select Help & support.
3. Search for Your Issue: Type your question or keywords into the text box. If you see a drop-down list, select the closest option or continue typing your question and press Enter.
4. Contact Support: If the results do not resolve your issue, scroll down and select Contact Support. Here, you can describe your issue, confirm your contact information, choose your preferred contact method, and select Contact me.

For a smoother experience, it's recommended to open separate support requests for different issues. If you need immediate assistance, you can also call Microsoft support directly, but you will need to have your account details ready.

References:

• Get support for Microsoft 365 for business
• Get help with OneDrive

When you subscribe to Microsoft 365, that gives you 1TB of OneDrive storage.

By default, OneDrive syncs the Desktop, Documents and Pictures folder from your PC to OneDrive online.

Open OneDrive from its cloud icon on the taskbar, is it indicated there that there are any problems syncing your files online?