Teams screen Black

It sounds like you are experiencing an issue with Microsoft Teams where the screen appears black during calls. Since you have already tried uninstalling and reinstalling Teams, as well as clearing the cache, here are some additional troubleshooting steps you can take:

1. Check if the Teams app is running correctly: Start an ad hoc meeting from another device and add your desk PC to the meeting. If the call rings, it indicates that the Teams app is running but may not be visible due to display issues. Try disconnecting and reconnecting the display cable to force a window repositioning.
2. Power cycle the device: Sometimes, simply restarting the PC can resolve transient issues. If the problem persists after a restart, consider checking the core Windows components.
3. Test Windows functionality: Attach a USB keyboard and press the Windows logo key five times quickly to see if the Windows logon screen appears. If it does not, there may be an issue with core Windows components.
4. Ensure your Windows version is supported: Make sure that your device is running a supported edition of Windows, as Teams requires specific versions to function properly.

If these steps do not resolve the issue, you may want to contact Microsoft Support for further assistance.

References:

• Black or blank screen or no system response in Teams Rooms
• The Meeting app status is Unhealthy

Thanks for sharing the details, Steve!

Windows may be forcing Teams to use the wrong GPU.

Try this:

Open Settings → System → Display

Scroll down → Graphics

Find Microsoft Teams

• If it’s not listed: click Browse, add it

Set it to “Let Windows decide” or “Power saving” (which forces integrated GPU)

Restart Teams.

See if this helps. If you need further assistance just let me know.

Best regards,

Kimberly

Hello,

If not, Can you share with me two screenshots please?

1. Go to Device Manager > Display Adapters, I would like to see what's listed.
2. Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

Thanks!