Why isn't my Notes tab loading?

The issue with the Notes tab not loading could be related to several factors. Here are some potential causes and solutions:

1. Account Issues: Sometimes, issues with your account can prevent certain features from loading. Ensure that your account is properly authenticated and that there are no restrictions or issues with your Microsoft 365 subscription.
2. Browser Issues: Try clearing your browser's cache and cookies, or attempt to access the Notes tab using a different browser or in incognito mode. This can help determine if the issue is browser-related.
3. Temporary Service Issues: The problem might be temporary due to service disruptions. If this is the case, waiting a while and trying again may resolve the issue.
4. Network Configuration: Even if your internet connection seems fine, there could be specific network configurations or firewall settings that affect the loading of certain features in Outlook.

If the Notes tab continues to not load after trying these solutions, consider reaching out to Microsoft Support for further assistance.

References:

• Errors when selecting the Files tab on a Teams channel

Apparently there is an issue with Google Chrome (where I utilize most of my workspace web browsing). Opening in Firefox and in Brave both seemed to work. I've cleared cookies, caches, history, etc to try to resolve in Google and so far it still isn't loading.

Dear @Malloy Goodpaster,

Thank you for reaching out to Microsoft Q&A forum.

I understand that you're having an unexpected issue where the Notes tab is continuously loading in Google Chrome but works correctly in other browsers like Firefox and Brave, this strongly suggests a browser-specific issue related to your Chrome profile, extensions, or settings.
As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users.  

A common cause of spinning/loading issues is an overzealous extension (especially privacy or ad-blockers) blocking a script necessary for the Notes tab to render. Since you’ve already resolved the Notes issue, let’s focus on Chrome. You’ve cleared the cache and cookies without success, so here are the next advanced steps to troubleshoot Chrome:

A: Disable Extensions

1. Open Chrome and type chrome://extensions in the address bar and press Enter.
2. Toggle off all extensions.
3. Test the Notes tab.
   • If it works: Re-enable your extensions one by one, testing the Notes tab after each one, until you find the conflicting extension.
   • If it fails: Proceed to Step B.

B: Check Hardware Acceleration

Hardware acceleration can sometimes cause rendering conflicts on certain web pages.

1. Open Chrome and go to Settings (or type chrome://settings/system).
2. Find the section labeled System.
3. Toggle the setting "Use hardware acceleration when available" > OFF.
4. Restart Chrome and Test the Notes tab.

C: Try a New Chrome Profile

If the issue persists after clearing the cache and disabling extensions, the core files of your current Chrome profile may be corrupted. Creating a new profile is the fastest way to confirm this.

1. Click your Profile icon (usually your picture or a generic avatar) in the upper right corner of the Chrome window.
2. Click the gear icon next to "Other profiles" to manage people.
3. Click "Add" to create a brand-new profile.
4. Switch to the new profile, log into your Workspace account, and Test the Notes tab.

If the Notes tab loads successfully in the new profile, you will need to migrate your settings and bookmarks to the new profile and stop using the old one.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. Thank you for your patience and understanding. If you have any questions or need further assistance, please feel free to share them in the comments so I can continue to support you. I'm looking forward to your reply.

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