Unable to Access My Hotmail Account – Blocked After Unexpected Error

To unblock your Hotmail account and resolve the verification loop, you can follow these steps:

1. Self-Service Password Reset: If your organization has enabled it, you can use the self-service password reset feature. Go to the Password reset portal and initiate the password reset process. You will need to verify your identity using the security methods set up on your account.
2. Contact Support: If self-service password reset is not available or does not resolve the issue, you may need to contact Microsoft support directly. Since you are experiencing a verification loop, it is essential to explain your situation clearly to the support team. You can find the appropriate support contact for your region at Get support - Microsoft 365 admin.
3. Check Account Status: If you have access to the Microsoft Entra admin center, check the status of your account to ensure it is not blocked. You can do this by signing in as a user administrator and navigating to Entra ID > Users to find your account and verify its status.
4. Verify Security Information: Make sure that your security information is up to date. This includes your phone number and any other recovery options that may be associated with your account.

If you continue to face issues after trying these steps, it may be necessary to escalate the matter with Microsoft support for further assistance.

References:

• Solve account access problems
• Unblock your account

Hey there! Nice to meet you!

Since you are still unable to sign in despite a successful password reset, this indicates that your account is temporarily blocked due to unusual activity, possibly because you are signing in from a new location.

Please perform these steps to resolve this error:

1. Perform a password reset using an InPrivate window or Incognito. Also try using different devices and network services.
2. Wait 24 hours to reset the password, but please ensure that you do not sign in or reset the password within that timeframe, as this may reset the lock cooldown.
3. If it doesn't work, try waiting exactly 48 hours before resetting the password.

You may check this link regarding account blocks for reference: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl