Dumps point to rt640x64.sys driver. Please update network drivers and motherboard (chipset) drivers from HP support site
BSOD after sleep
Hello,
Would appreciate some help from the community on this BSOD issue. I didn’t even know it was a BSOD issue at first – the problem is that the laptop (HP Probook) doesn’t wake from sleep properly. Closing the lid or sending it to sleep via the power menu both mean that after a few minutes, if you try to wake it, it’ll either not respond at all and need a hard reset (lid close) or fully restart after the login is entered (sleep via power menu). Curiously, the keyboard illuminations still work while in this post BSOD state, and sometimes the computer will emit a little bell melody signal after 20 minutes or so. Issue persists regardless of whether the power cable is plugged in.
The computer – AMD Ryzen 5 5625U with Radeon Graphics, 16GB RAM – runs Windows 11, 23H2. My net research, including here, has led to me to check the energy reports (powercfg.exe/energy), plus I’ve tried sfc /scannow and chkdsk /f /r – all fine. Bluescreenview has analysed my minidmps for me – Driver Power State Failure in the ntoskrnl.exe. I’m not well-versed enough to decode the other parameters, here are the details (sorry I couldn’t upload a link):
Bug check string: DRIVER_POWER_STATE_FAILURE
Bug check code: 0x0000009f
Parameter 1: 0000000000000003 Parameter 2: ffffd188baff1060
Parameter 3: fffffc039fd1f7b8 Parameter 4: ffffd188befc9ba0
Caused by driver: ntoskrnl.exe
Caused by address: ntoskrnl.exe+41e390
Processor: x64
Crash address: ntoskrnl.exe+41e390
Further details from that report (bottom pane):
Filename: ntoskrnl.exe
Address in stack: ntoskrnl.exe+583546
From address: fffff80104600000 To address: fffff80105647000
Size: 0x01047000
Any pointers much appreciated! This is a work laptop and IT has offered to reinstall, but I have loads of audio/video software and plug-ins on here, would take me forever to restore.
Many thanks! Jo
Windows for home | Windows 11 | Sleep and Power on, off
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Igor Leyko 107.6K Reputation points Independent Advisor
2025-12-02T00:51:25.7966667+00:00
4 additional answers
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Q&A Assist2025-12-01T23:40:08.2933333+00:00 AI generated content. This question contains an answer created with AI from Q&A Assist. Learn moreThe issue you're experiencing with the BSOD (Blue Screen of Death) after sleep, specifically the
DRIVER_POWER_STATE_FAILUREwith the bug check code0x0000009f, indicates that a driver is in an inconsistent or invalid power state. Here are some troubleshooting steps you can take:- Update Drivers: Since the problem is related to the driver, check for updates for your device drivers, especially those related to power management and the graphics driver. You can do this through Device Manager.
- Remove Recent Changes: If you recently added new device drivers or system services, consider removing or updating them. Identify any recent changes that might have triggered the issue.
- Check Device Manager: Open Device Manager and look for any devices marked with an exclamation point (!). Review the event log displayed in the driver properties for any faulting drivers and update them as necessary.
- Event Viewer: Check the system log in Event Viewer for additional error messages that might help pinpoint the device or driver causing the error. Look for critical errors that occurred around the same time as the BSOD.
- Power Options: Temporarily disable power-saving features in the Power Options settings to see if that resolves the issue. Sometimes, driver issues can be related to the various states of system hibernation and power suspension.
- Run Hardware Diagnostics: Since it's a work laptop, running any hardware diagnostics provided by the manufacturer can help identify if there are underlying hardware issues contributing to the problem.
If these steps do not resolve the issue, you may need to consider reinstalling the operating system as a last resort, but ensure to back up your data and software configurations first.
References:
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Johannes Contag 20 Reputation points
2025-12-02T00:02:12.3233333+00:00 Thanks AI – have recently had a Windows update (since the issues began), all looks up to date. Couldn’t find specific power and graphics components to update in Device Manager, and no exclamation marks there either. I’d already removed all new components that I considered possible culprits. Power options – had tried all possible combinations already.
Event Viewer gave me great new details – every time there is an BSOD post sleep, a critical error is logged. The details are always the same:
Source: Kernel-Power Event ID: 41 Task Category: (63)
Here is the full report - thanks!
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/1/2025 5:06:08 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: [withheld]
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{withheld}" />
<EventID>41</EventID>
<Version>9</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2025-12-01T04:06:08.6967287Z" />
<EventRecordID>431684</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>[withheld]</Computer>
<Security UserID="[withheld]" />
</System>
<EventData>
<Data Name="BugcheckCode">159</Data>
<Data Name="BugcheckParameter1">0x3</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">true</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">1</Data>
<Data Name="BugcheckInfoFromEFI">true</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">1</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">0</Data>
</EventData>
</Event>
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Igor Leyko 107.6K Reputation points Independent Advisor
2025-12-02T00:19:12.5466667+00:00 Hi,
Please share several memory minidumps to OneDrive for analysis.
Or you may analyze dumps as described at https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x9f--driver-power-state-failure
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Igor Leyko 107.6K Reputation points Independent Advisor
2025-12-02T17:38:41.8133333+00:00 Please tell the result.