how can we get out email accounts fixed as we are not recieving any emails at all

If your business emails are not working and you have not been receiving any emails, there are several steps you can take to troubleshoot the issue:

1. Check Microsoft 365 Service Health: As a Microsoft 365 admin, you should first check the service health status for Exchange Online. This will help you determine if there are any ongoing service issues affecting email delivery. You can do this by signing in to the Microsoft 365 admin center and navigating to the Service health section.
2. Run the Email Delivery Troubleshooter: If there are no service issues, you can run the email delivery troubleshooter available in the Microsoft 365 admin center. This tool can help identify issues affecting email delivery and provide suggested solutions.
3. Use the Support and Recovery Assistant: If the above steps do not resolve the issue, consider downloading and running the Microsoft Support and Recovery Assistant. This tool can help diagnose and fix many common problems related to Outlook and Microsoft 365.
4. Check for Software Updates: Ensure that your Outlook client and Windows operating system are up to date. Outdated software can often lead to connectivity issues.
5. Verify Account Settings: Make sure that the email account settings are correct and that there are no issues with the user profiles.

If these steps do not resolve the issue, you may need to contact Microsoft support for further assistance.

References:

• Find and fix email delivery issues as a Microsoft 365 for business admin
• Fix Outlook connection problems for Microsoft 365 account
• If Support and Recovery Assistant doesn't fix the issue, try these admin tools

Hello Gil LALC CEO
Thank you for posting question to Microsoft Q&A Forum.

According to this issue, may I know if you have checked for your license information in Microsoft 365 Admin Center (https://admin.microsoft.com) > Billing > Your products like this screenshot?
Could you confirm again that no one in your organization received any new emails ? (even check with Outlook Web Application via: https://outlook.office.com/ ?)

I also send you a private message, please kindly check on this and let me know if I could provide you further troubleshooting steps.
I am looking forward to your reply.

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