How do I speak to a human? i have a charge on my CC, no idea what it's for, so can't select what product on their AI assist

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How do I speak to a human? i have a charge on my CC, no idea what it's for, so can't select what product on their AI assist

kiki sinclair 5

this is beyond frustrating. I want to speak to a human. I have a charge on my credit card, it's not linked to any of my accounts. I have no idea what it's for, so can't use their AI help tool. I did not approve this charge, I can't speak to a human to resolve this issue. any suggestions?

If I dont know what i'm being charged for, how can I select the correct categories to get help> it's a circle gettingnowhere

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Answer 1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you are still unable to resolve the problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

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How do I speak to a human? i have a charge on my CC, no idea what it's for, so can't select what product on their AI assist

1 answer

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