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The keyboard of Surface Laptop 4 is not working.

Anonymous
2025-12-02T03:05:25.12+00:00

The keyboard of Surface Laptop 4 is not working.

Power can be turned on or off with the power button, and the trackpad operates normally.

You can also enter the BIOS screen by combining the volume up button and the power button.

However, other buttons do not work.

Using the recovery image received from Microsoft, we initialized and restored the factory to USB, but it did not improve.

In this case, I would like to know the estimated cost of A/S.

(The warranty period has passed.)

Surface | Surface Laptop | Performance and maintenance
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  1. Thomas4-N 4,245 Reputation points Microsoft External Staff Moderator
    2025-12-02T09:01:38.12+00:00

    Hello 성용 김, welcome to Microsoft Q&A forum.

    Thanks for providing the details. The keyboard is unresponsive even in BIOS and after performing a full factory restore using the official Microsoft recovery image. This confirms the issue is almost certainly a hardware fault.

    For out-of-warranty devices, Microsoft provides paid service options. You can check the estimated pricing for your region here:

    How much does out-of-warranty service cost for your device or accessory? - Microsoft Support

    Note that for keyboard failures, as the component is integrated into the non-user-replaceable top-case assembly, Microsoft's service typically involves replacing the entire device with a Microsoft Certified Refurbished unit rather than repairing the keyboard only. Therefore, the price would likely reflect a full device replacement.

    To initiate, see Get service for your out of warranty or damaged Surface - Microsoft Support

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