It sounds like you are experiencing an issue with the network adapter after reinstalling Windows 11 on your Surface Pro 9. Here are some steps you can take to troubleshoot the problem:
- Check Device Manager: After the installation, check if the network adapter is listed in Device Manager. If it is not listed, it may indicate a driver issue.
- Install Drivers: You may need to install the appropriate drivers for your Surface Pro 9. You can download the drivers from the Microsoft website or use a USB drive with the drivers saved on it. Make sure to install the network adapter drivers specifically.
- Run Windows Update: Sometimes, Windows Update can automatically find and install the necessary drivers for your hardware. Go to Settings > Update & Security > Windows Update and check for updates.
- Check BIOS Settings: Ensure that the network adapter is enabled in the BIOS settings. Sometimes, hardware can be disabled at this level.
- Use Surface Diagnostic Toolkit: If you have access to another device, download the Surface Diagnostic Toolkit and run it on your Surface Pro 9. This tool can help identify and fix issues with your device.
If these steps do not resolve the issue, you may need to consider reaching out to Microsoft support for further assistance.
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