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no bitlcoker recovery key and cant see device on any micro soft accounts

Amit Sinha 0 Reputation points
2025-12-02T09:41:57.0733333+00:00

Hello,

I have a Lenovo laptop (Ideapad). For some unknown reason it went into the bluescreen mode asking for my recovery key. I use this laptop in my home and is accessed by my partner and myself. The laptop isnt showing on either of our microsoft accounts and hence we could not figure out any ways to find the recovery key it has been asking.

Is there a way to figure out which email id is the device registered on?
Is there a way to start or reboot the whole thing without losing data which is not on the C drive?

Or any other solution which is possible?

Thank you in advance.

Windows for home | Other | Recovery and backup
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  1. DaveM121 810.8K Reputation points Independent Advisor
    2025-12-02T10:15:11.37+00:00

    If your drive is encrypted with Bitlocker, the only place the Bitlocker Recovery key is automatically stored is on the associated Microsoft account on the link below, be sure to check any Microsoft account that may have been used on the PC and also any work or school account that may be linked to the PC.

    https://account.microsoft.com/devices/recoverykey

    Are you able to find the Bitlocker Recovery Key on any account that may have been used or linked to the laptop?

    If not, do you have a safe backup of your files from the C drive, or use a cloud service like OneDrive to sync your files online.

    If you are unable to find the Bitlocker Recovery Key on any account that may have been used on that device, then I am sorry for the bad news, the only way to access that device is to create a bootable Windows 11 USB on another working PC and use that to clean install Windows and at the start of the installation, delete all partitions on the drive that is encrypted to remove the encryption, which will sadly result in loss of all data on the drive.

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