update kicks me off

Polin, Tracy L 0 Reputation points
2025-12-02T13:50:53.7666667+00:00

update does not work, keeps closing program, i have clicked ask me ;later and program keeps closing

Outlook | Web | Outlook on the web for business | Email
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  1. Q&A Assist
    2025-12-02T13:51:01.41+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing issues with an update that is causing your program to close unexpectedly. Here are a few steps you can try to resolve this issue:

    1. Check for Update Errors: Sometimes, updates may not install correctly. You can check your update history to see if there are any error messages related to the update. To do this, follow these steps:
      • For Windows 8: Swipe in from the right side to view the charms, tap or click Search, type View Update History, and check for any updates with a status of Failed.
      • For Windows 7: Click Start, type Update in the search box, and select Windows Update. Then click View update history to check for failed updates.
    2. Install Updates Manually: If you keep seeing the same update being offered, try to install it manually later. You can also choose to install only the updates that you want by unchecking the ones you don't want during the update process.
    3. Restart Your Computer: Sometimes, simply restarting your computer can help resolve issues with updates.
    4. Contact Support: If the problem persists, consider reaching out to Microsoft Support for further assistance.

    These steps should help you troubleshoot the issue with the update causing your program to close.

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  2. Alina-Le 4,600 Reputation points Microsoft External Staff Moderator
    2025-12-02T14:40:35.77+00:00

    Hello @Polin, Tracy L

    Welcome to Q&A forum!

    Thank you for reaching out to us!

    To ensure we provide the most effective troubleshooting steps, could you please confirm the following details:

    “My questions help identify issues, and while answering, you may discover the root cause of the problem you are facing along the way.”

    1/ Do you see any error message?

    Please provide the full error message so we can investigate further.

    2/ Have you tried accessing Outlook Web using a different browser?

    To rule out a browser-related issue, please try another browser or use "private mode". Also, clear your browser cache and cookies before retrying.

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    3/ Have you tried using the Outlook app?

    Please confirm whether the issue persists in the Outlook desktop or mobile app.

    4/ Is anyone else in your organization experiencing this issue?

    This will help us determine if the problem is related to organization-level settings.

    Our first response may not fully resolve the issue, but with your input and detailed answers, we can work together to find the root cause and a solution.

    I look forward to hearing from you for further assistance!


    If you have extra questions about this answer, please click "Comment".

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