How do I speak to a live agent?

To speak to a live agent, you can typically request a handoff during your interaction with a virtual agent or chatbot. There are two ways to trigger this handoff:

1. Implicit Trigger: If the virtual agent cannot determine your intent or if you explicitly ask to talk to a live agent (e.g., by typing "talk to agent"), it will automatically redirect you to the appropriate system topic for escalation.
2. Explicit Trigger: Some topics may require interaction with a human agent. In this case, the agent will have a specific node that facilitates the transfer to a live agent. This involves sending a private message to the agent to provide context about your conversation.

In both cases, the virtual agent will manage the transition to ensure that the live agent is informed about your previous interactions.