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How to regain access to advertising account?

Matt Danner 0 Reputation points
2025-12-02T15:21:59.0466667+00:00

I recently imported an active Google Ads campaign into Microsoft Advertising. The campaign seemed to transfer without a problem. I got an email to verify my business, which I did with proper documentation. I submitted my payment info and a temporary authorization hold was put on the account. A few minutes later, I received an email stating the account was suspended. I sent an appeal with the business website info, a detailed explanation of the services we provide, and reiterated that my business has an EIN, provable business expenses, certificate from our state to conduct business, the suspension was upheld. In the email there is a link to submit another appeal, and this message appears when I log in, "This account is closed because of suspicious activity. For privacy and security reasons, we cannot provide specific details on what led to this closure." I can't submit another appeal or contact anyone. It forces me to log out.

I feel like I'm out of options.

Of note, my business involves drug and alcohol testing for companies that employ Department of Transportation (DOT) regulated workers (CDL holders, commercial airline pilots, etc.). So, there may be a content issue. But I wasn't even able to log in to address any issues. In fact, they didn't even specify what the issues were.

Now that I'm locked out of my account, who can I contact to get this straightened out?

Microsoft Advertising | Accounts, profiles, and login | Account access
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  1. Q&A Assist
    2025-12-02T15:23:10.9433333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To regain access to your Microsoft Advertising account after it has been suspended, you should consider the following steps:

    1. Review the Email: Check the email you received regarding the suspension for any specific instructions or links to appeal. Since you mentioned that you have already submitted an appeal, ensure that you have followed all the guidelines provided in that email.
    2. Contact Support: If you are unable to submit another appeal through the link provided in the email, you should contact Microsoft Advertising Support directly. You can reach out to them through the Microsoft Advertising Customer Support Portal. This portal may provide options for contacting support via chat or phone.
    3. Provide Documentation: When contacting support, be ready to provide all relevant documentation that proves your business legitimacy, such as your EIN, business expenses, and any certificates you have.
    4. Clarify Content Issues: Since your business involves drug and alcohol testing, be prepared to address any potential content issues that may have led to the suspension. It might be beneficial to explain how your services comply with Microsoft Advertising policies.
    5. Follow Up: After reaching out to support, follow up if you do not receive a timely response. Persistence can sometimes help in getting your issue resolved.

    Remember that the process may take some time, and it's important to remain patient while waiting for a response from support.

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