why my OTP and other Microsoft communication emails are in different language, like Russian

Question

why my OTP and other Microsoft communication emails are in different language, like Russian

Raja Ram 0

my billing address are empty even; never been to Russia, never used a VPN, especially when I created the account.

My Gmail is in English, no Russian there.

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Moved from: Microsoft System Center | Other

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Answer 1

Kal-D 3,460 Microsoft External Staff Moderator

Dear Raja Ram,

Welcome to Microsoft Q&A Forum.

Since your screenshot confirms your profile settings are correct, there are usually only two causes.

1. The "Hacker" Trigger

Microsoft OTP emails are often generated based on the location of the device requesting the code, not your profile setting.

Immediately check your Recent Sign-in Activity.
If a bot in Russia attempts to login, the system sends the OTP in Russian. If you see any Unsuccessful or Successful attempts from Russia, change your password immediately.

2. The "Toggle" Reset

Sometimes the backend database disconnects from the frontend display shown in your screenshot. You need to force it to update.

Change your "Language" to English (United Kingdom) and save. Log out. Log back in, and switch it back to English (United States). This forces the server to rewrite your preference file.

3. Check Outlook.com Specifically

Your general Microsoft Account settings (shown in your image) are separate from the email service settings.

Action: Go to Outlook.com -> Settings (Gear) -> General -> Language. Ensure this isn't set to Russian.

Please let me know if these steps prove useful to you, or if you would like further assistance.

I'm looking forward to your answer.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Raja Ram 0 Reputation points

2025-12-03T14:18:02.2833333+00:00

updated here:
https://learn.microsoft.com/en-us/users/me/settings

and outlook.com (with @outlook.com domain).

and its not the hacker, because I was requesting it.

still the same.
Kal-D 3,460 Reputation points Microsoft External Staff Moderator

2025-12-03T20:49:21.86+00:00
Hi Raja Ram,

This confirms that the issue is not a security breach, but a persistent backend configuration error. The Russian language is "stuck" to the specific service sending the OTP.

Since the main profile and Outlook settings didn't resolve it, we have one final advanced user-level fix before escalation:

1. Reset the Security Contact Language

The language used for OTP emails is sometimes tied to the original locale of the security information (your email address) when it was first added.

Go to your Microsoft Security Dashboard (https://account.microsoft.com/security).

Locate the email address where you receive the Russian OTPs under "Security info."

Remove that email address as a way to verify your identity, then re-add it.

Note: You may need to add a temporary alternate email or phone number first to maintain security access. This process forces the system to re-register the contact with the current English locale.

2. Escalate to Microsoft Support

If the issue persists after the Security Contact Reset, it requires a Microsoft agent to manually refresh the locale on their database servers.

Please let me know how things go, or if you would like assistance in navigating Microsoft's Support Channel.
Kal-D 3,460 Reputation points Microsoft External Staff Moderator

2025-12-04T21:07:31.0766667+00:00

Hi Raja Ram,

I'm reaching out again to follow up on your issue and check if everything has been resolved.

My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.
Raja Ram 0 Reputation points

2025-12-05T19:04:11.3+00:00

looks like this worked.:
Remove that email address as a way to verify your identity, then re-add it.

thanks

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why my OTP and other Microsoft communication emails are in different language, like Russian

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