Certificate problem

If you have recently completed your Microsoft certification exam and have not received your congratulatory email or been able to access your certificate, here are some steps you can take to resolve the issue:

1. Check Your Email: Ensure that you are checking the correct email account associated with your Microsoft Learn profile, as the congratulations email will be sent to that email address.
2. Review Credential Requirements: Confirm that you have passed the appropriate exams required for the certification you are pursuing. You can check the certification or exam details pages for this information.
3. Confirm Your Login Account: Make sure you are signing into the correct Microsoft Learn profile. If you have multiple accounts, you may need to try logging in with different credentials.
4. Access Your Certification Dashboard: Go to your Certification Dashboard to check for any updates on your exam results and to see if your certificate is available for download.
5. Contact Support: If you still do not see your certificate or have further questions, you can reach out to Microsoft Credentials Support for assistance.

Keep in mind that it may take up to 24 hours for your results to appear in your profile after taking the exam.

References:

• Missing Exams or Certifications
• Getting your exam results and certifications

I recently completed my Microsoft certification exam on Thursday, [28/10/2025], but I have not yet received the congratulatory email or been able to access or download my certificate from my certification dashboard.

Could you please assist me in confirming the status of my exam results and certificate? I would appreciate any guidance or next steps I should take to resolve this issue.

Can I get the Microsoft support contact