Unauthorized Access, Email Change, and Inadequate Security Alerts

Regards, [Your Name]Hello,

I am writing to report a serious security issue with my Microsoft account.

For some reason, emails from Microsoft are consistently being delivered to my spam folder. Because of this, I did not see important security alerts in time. In addition, when someone logs in from a location completely unrelated to my actual region, I am not receiving any strong warnings or verification prompts. Despite years of using this account with a stable location and no unusual activity, my primary email address was changed without my consent — and now I cannot even access my account.

I do not understand how someone logging in from Russia can access my account and add a completely unrelated email address without Microsoft blocking or verifying such an attempt. When I try to add an email to my own other account, I receive two clear options:

If you did not request this, use this link to cancel it

If you added this email, use this link to verify

However, when suspicious activity occurs on my account, the only instructions I receive are:

If you didn’t make this change, please follow these steps: Go to https://account.live.com/password/Reset to reset your password Go to https://account.live.com/ to change your primary alias

But clicking those links asks me for my password — which I no longer have because it was changed by the unauthorized user. If I knew the password, I wouldn’t be asking for help. This makes no sense as a security process.

Is this truly the level of protection Microsoft provides? Even small, unknown apps offer stronger security systems, yet one of the biggest technology companies in the world is allowing accounts to be compromised so easily — by attackers from foreign countries.

This situation is unacceptable. I request immediate support to recover my account, restore my original email, and ensure that stronger protection is applied moving forward.

Here are the details of my account:

• Original email address: ******@gmail.com
• Unauthorized new email currently on the account: ******@endomeml.ru

Please respond urgently.

Regards,
Kaan Kara