Cannot download an eDiscovery export file

Question

Cannot download an eDiscovery export file

John-6036 20

Hello

I created a case and then a search using Purview eDiscovery. I was searching emails, so I asked for the export file to be created as a .pst file. Export file was created successfully. Then I went to Process Manager and clicked on download the .pst file. Then I get the attached error. I am 100% sure this is not related to my internet connection, virus software or firewall. I tried this on four different computers and I get the same error. I used to be able to download these files before (last time I tried it was about a month ago), so I cannot think of anything that can be wrong on my Purview account. Has anybody experienced this? Is there potentially an outage on the Purview side? Am I able to download this file using Powershell? If so, does anybody have a list of the commands I can use?Screenshot 2025-12-02 150515.png

Thank you in advance.

John-6036 20 Reputation points

2025-12-05T22:16:59.6366667+00:00

A new development occurred. I created a new user with the "eDiscovery Administrator" role group. Then I logged in using that user and I was able to download the export file. To summarize, this is a new user with only the eDiscovery Administrator role group. My own user has ALL roles, and is NOT able to download. I don't know if assigning too many roles confuses the system and it does not work. However, I would note that when I was able to download an export file in September and early October, I was assigned all roles back then, too. It is interesting that the error message suggests something to do with the browser or network, but it seems to be related to my user. Has anybody seen this issue before?
John-6036 20 Reputation points

2025-12-06T02:23:34+00:00

What is very interesting is that the Purview Admin Center -> Settings -> eDiscovery page is only accessible by users who have the eDiscovery Administrator permission. My user is able to access that page. When I removed it briefly, I was not able to access that page. After I added the eDiscovery Administrator permission, I was able to access that page. That tells me the entitlement is there. Unfortunately, I am unable to download the export file. Then one might say maybe browser or network issue, but that is not the case because I am able to download the export file using a new user with the eDiscovery Administrator permission. Any idea why this might be happening?

2 answers

Your answer

John-6036 20 Reputation points

2025-12-05T22:16:59.6366667+00:00

A new development occurred. I created a new user with the "eDiscovery Administrator" role group. Then I logged in using that user and I was able to download the export file. To summarize, this is a new user with only the eDiscovery Administrator role group. My own user has ALL roles, and is NOT able to download. I don't know if assigning too many roles confuses the system and it does not work. However, I would note that when I was able to download an export file in September and early October, I was assigned all roles back then, too. It is interesting that the error message suggests something to do with the browser or network, but it seems to be related to my user. Has anybody seen this issue before?
John-6036 20 Reputation points

2025-12-06T02:23:34+00:00

What is very interesting is that the Purview Admin Center -> Settings -> eDiscovery page is only accessible by users who have the eDiscovery Administrator permission. My user is able to access that page. When I removed it briefly, I was not able to access that page. After I added the eDiscovery Administrator permission, I was able to access that page. That tells me the entitlement is there. Unfortunately, I am unable to download the export file. Then one might say maybe browser or network issue, but that is not the case because I am able to download the export file using a new user with the eDiscovery Administrator permission. Any idea why this might be happening?

Answer 1

Hi @**John-6036

**Thank you for contacting to Microsoft QA.

It sounds like you're having a tough time downloading that eDiscovery export file from Purview, and that's definitely frustrating. Let's see if we can troubleshoot this together!

What You Can Try:

Pop-Up and Browser Settings: Make sure your browser is configured to allow pop-ups, especially for the Microsoft Purview compliance portal. Sometimes, the download gets blocked due to these settings.

Network Restrictions: Check with your organization’s IT team to ensure that the required network endpoints for downloading eDiscovery packages are not being blocked. This could prevent the download process from completing successfully.

Use PowerShell for Download: Yes, you can download the eDiscovery export package using PowerShell! Here’s a basic script you can use:

.\DownloadExportUsingApp.ps1 -tenantId "<tenant ID>" -appId "<App ID>" -appSecret "<Client Secret>" -caseId "<CaseID>" -exportId "<ExportID>" -path "<Output Path>"

Make sure to replace the placeholders with your actual information. If you're using a certificate instead, you'll need to adapt your script accordingly.

Retry the Operation: Sometimes, simply retrying the export can help, especially if there was a transient issue.

Check for Errors in Logs: If you see any errors in the logs or Skipped Items.csv, let’s address those specific messages. For instance, if it mentions that a file wasn’t found, you might need to check if it was renamed or deleted post-search operation.

Use Another Method of Download: Sometimes, switching to another computer or trying a different browser can help troubleshoot the issue, despite your previous attempts.

Follow-Up Questions:

To better assist you, here are a few questions:

Can you share what error message you received when trying to download the file?
What specific steps have you taken to resolve this issue so far, besides what you mentioned?
Are there any particular security settings or firewall rules in your organization that might restrict downloads from Purview?
Do you have the necessary permissions and are you assigned the appropriate roles within the Microsoft Purview compliance portal?

I hope this helps you figure things out! Let me know if you need any further assistance or clarification.

References:

John-6036 20 Reputation points

2025-12-03T21:36:10.16+00:00

Hello @VRISHABHANATH PATIL

I went through your answer, but I could not solve the problem. As I said in my original message, I disabled pop-up blockers and firewalls. I tried this on four computers, including one that has no virus protection. I deleted all browsing history. I tried it on private/incognito mode. I think this on Edge, Chrome, Safari. None of this worked. The odd thing is that this worked for me last month, but it is not working right now. I did not quite understand the powershell commands though. Also, the error message is attached to my original question above.

Is there another set of instructions we can find for the list of powershell commands that I need to use to login to the purview portal, find the export file and download it using powershell?

Thanks.

Answer 2

Hello @Raja Pothuraju you were very helpful to me solving another problem I had very quickly and efficiently. Is this something that you might be able to take a look at. I have done everything that is recommended on learn.microsoft.com pages regarding disabling pop-up blockers, etc. I tried this on four different computers and two wi-fi networks. I used to be able to download these export files, so this should not be about permissions or entitlements. Unfortunately, I cannot download this week. What should I be doing differently? I wonder if there is an update or improvement on the Microsoft side and maybe it will start working better soon, but it is not working right now? Maybe the issue is nothing to do with my tenant or computer perhaps? Thank you.

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Cannot download an eDiscovery export file

2 answers

What You Can Try:

Follow-Up Questions:

References:

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