security pin required to confirm identity

It seems you are encountering an issue with a security PIN when trying to sign in to your Hotmail account. If you have not set a PIN, it’s possible that the system is requiring a PIN for additional security measures, particularly if you are using Windows Hello for Business or similar security features.

To resolve this, you may need to reset your PIN. However, since the system is asking for an old PIN that you do not have, you will need to follow the PIN reset process. Here are the general steps you can take:

1. Check for Alternate Sign-In Options: If you have an alternate sign-in method available (like a password), you can try using that to access your account.
2. Resetting the PIN: If you can access your account through another method, go to Settings > Accounts > Sign-in options and select PIN (Windows Hello) > I forgot my PIN. Follow the instructions provided.
3. Using the Lock Screen: If you are at the lock screen, you can select I forgot my PIN from the PIN credential provider and follow the prompts to reset it.

If you are unable to reset your PIN through these methods, you may need to contact Microsoft support for further assistance.

References:

• PIN reset
• User experience