Azure Account Billing Correction required - Incorrect change

If you are unable to access your Azure account and are facing billing issues due to a service running while you were locked out, you can take the following steps:

1. Contact Support: Since you mentioned that you are the only administrator in your Azure AD tenant and you cannot log in due to missing MFA, you should reach out to Azure support directly. You can open a support ticket through the Azure portal or contact support for assistance with your billing correction request.
2. Reset Your MFA: If you have lost access to your MFA device, you may need to contact support to reset your MFA settings. This will allow you to regain access to your account.
3. Billing Correction Request: Clearly state your situation in your communication with support, including your support ticket ID and the details of your billing issue. They will be able to assist you with correcting any billing discrepancies that occurred while you were unable to access your account.
4. Prevent Future Issues: To avoid similar situations in the future, consider setting up an emergency access account (break-glass account) in Microsoft Entra, which can help prevent being locked out of your account.

Make sure to provide all relevant details to support to expedite the resolution of your issue.

References:

• Solve account access problems
• Get started with your updated Azure billing account

Hello KAMAL KANKARWAL,

For queries related to billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click the below click for Help + Support -> Create a Support Request

https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade

Type billing.

In Contact Support, create support request

Fill in Problem description.

Click Next button in Recommended Solution

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

In Preference contact method select either Email or Phone.

Click Review+Create and click Create button

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets

Let me know if you have further questions and if you need assistance in creating support ticket kindly send your email and availability time in private chat for us to discuss via chat?